IT Workplace

1 semana atrás

São Bernardo do Campo, São Paulo, Brasil emagine Tempo inteiro

Location:
São Bernardo do Campo-SP, Brazil

Onsite Requirement:
5 days per week.

The primary focus of the IT Support role is to assist local IT operations while acting as a liaison with the global support team. This position aims to maintain efficient functionality of end-user technology and ensure that issues are resolved promptly.

Main Responsibilities:

  • Provide hands-on support for end-user workplace technology, including laptops, thin clients, and peripherals.
  • Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.
  • Manage local stock and coordinate storage activities to ensure accurate asset tracking and availability.
  • Act as onsite support for the technical room, providing basic server and networking assistance under remote team guidance.
  • Coordinate with global AZ Tech teams for seamless integration and issue escalation.
  • Troubleshoot and resolve first-level hardware or connectivity issues as required.
  • Coordinate with Lenovo for end-to-end resolution of hardware issues.
  • Assist with password management for BitLocker, BIOS, and related issues.
  • Handle incident management and troubleshooting for software and network issues.
  • Assist in software packaging for AVC/AMC.
  • Support AGN services including SD-WAN, WiFi, LAN, and VC during outages, upgrades, and refreshes.
  • Aid in IT onboarding processes by activating licenses and IT services when self-service fails.

Key Requirements:

  • Experience with end-user support for hardware and software technologies.
  • Basic understanding of server and networking support.
  • Strong troubleshooting skills for hardware and connectivity issues.
  • Ability to manage hardware stock and asset tracking effectively.

Nice to Have:

  • Familiarity with software packaging processes.
  • Experience with SD-WAN and connectivity services.
  • Knowledge of password management systems like BitLocker.

Other Details:

This role demands active onsite participation in São Bernardo do Campo, where the consultant will be integral to IT support operations, ensuring efficient functionality of technology used within the organization.

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