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Online Chatting Specialist for Content Creators
2 semanas atrás
We are seeking an elite Online Chatting Specialist to represent high-profile content creators by engaging with their audiences through real-time online chat. The ideal candidate is emotionally intelligent, excels at building rapport, and is skilled at upselling digital products and services. This is a remote position offering a competitive fixed rate plus commission.
Key Responsibilities-
Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a positive, personalized experience.
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Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.
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Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
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Maintain detailed records of conversations and transactions in CRM systems.
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Collaborate with team members to optimize chat strategies and share best practices.
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Uphold the highest standards of professionalism and confidentiality at all times.
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Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
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Exceptional written communication skills and the ability to multitask across multiple chat sessions.
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High emotional intelligence and a genuine passion for customer engagement and satisfaction.
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Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
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Track record of meeting or exceeding sales targets in a fast-paced environment.
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Familiarity with CRM tools and online chat software.
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Ability to work independently and as part of a remote team.
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Fixed base rate plus commission on upsells and conversions.
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Opportunities for advancement and performance-based bonuses.
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Work remotely with flexible scheduling options.
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Represent high-profile content creators and help grow their online communities.
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Be part of a dynamic, supportive team that values innovation and results.
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Access to ongoing training and professional development.
If you are a motivated customer support or sales professional with a passion for online engagement and upselling, we want to hear from you. Please submit your resume and a brief cover letter highlighting your relevant experience.
