South America Supply Chain Management Operations Coordinator

Description

DNV SCPA seeks to fill the South America SCM Operations Coordinator position. 

Supply Chain Management in DNV consist of assurance services (certification excluded) based on recognized standards (e.g. SEDEX – SMETA and SVA, RBA, SLCP, IFS GM) or customized protocols (e.g. Code of Conduct and Own Policies) aimed at assessing the compliance of organizations' suppliers base to defined requirements on social responsibility (covering any or all: labor rights, human rights, occupational health and safety, environment and ethics based on local laws and international standards), quality and/or food safety.

These services might include defining client-specific requirements and criteria for supplier qualification, evaluation, and monitoring; second-party activities; training programs for suppliers; and IT tool development to manage suppliers' evaluation and monitoring.

Working with us, you will have the opportunity to interact with a huge number of excellent professionals spread throughout the Americas region and worldwide. Here at DNV, we really make a difference.

Key tasks will include, but not be limited to:

• Lead South America project analysts and auditors team, ensuring through them a high level of customer experience journey for operations activities (since project kick-off until final deliveries). Team project tasks to be monitored and supported may include:
  • Clear understanding of project scope, main activities and ability to present it at macro level for customers
  • Planning process in accordance with project specifications and internal requests, updating customer and internal CRM systems properly
  • Communicate continually with clients and auditors to confirm schedule and project milestones
  • Interface with DNV internal governance (bot regional and global)
  • Proper organization of project data and deliverables (CRM, reports, surveys, etc.)
  • Responsible to ensure final deliveries deadline control and customer satisfaction
  • Regular updating and control of datasets with information submitted from internal and external parties
  • Collection and review of company data, audit results, reports
  • Monitoring of auditors performance indicators 
    
     
• Resources management:
  • Recruitment, selection, hiring, onboarding and qualification of auditors
  • Ensure compliance with internal procedures of handling auditors
  • Monitor capacity of current resources regarding current projects or new sales, supporting the team on allocation of consultants (FTE and auditors) to perform activities in high level of quality
• Focal point for internal planning with other DNV offices
• Focal point for finance:
  • Support during invoicing process, ensuring correct information available into internal systems
  • WIP

Responsibilities
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.  

Qualifications

Position Qualifications

• Successfully completed education at bachelor's degree
• Experience in building customer relationships and ability to discuss with them regarding project activities
• Technical background knowledge and professional experience in supply chain audits are mandatory:
  • Social audits (Sedex/SMETA, ICS, RSCI, ABVTEX, customized protocol)
  • Quality audits, BPF, food safety (IFS Progress, GFSI GM)
  • ASI and ResponsibleSteel certification
  • ISO 20400 and ESG risk matrix
• Excellent communication skills, both written and verbal
• Experience in using common IT programs (e.g. MS Office, Outlook, etc.) plus CRM systems
• Ability to work both independently and as part of a team
• Structured and detail-oriented, working without losing track of the big picture
• Service-oriented and with positive customer approach
• Ambition and a high sense of responsibility spur you on
• Your work is constructive and solution-oriented
• Beyond fluent Portuguese and English, Spanish speaking is desirable
• Team management or leadership experiences are desirable

 

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