Product Manager

About the Company:

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

The Opportunity
We are seeking a Product Manager to own and lead a functional area within our Studio Management System. Our platform empowers franchisors and large multi-location operators with an integrated suite for member management, bookings, payments, marketing automation, and analytics. You will define and execute the roadmap for your area, balancing customer needs, business goals, and technical feasibility. You'll partner closely with UX, engineering, and other product teams to deliver customer-centric, high-impact solutions that serve enterprise fitness customers at scale.

Key Responsibilities
Product Strategy & Roadmap

• Own the vision and roadmap for your functional area within the Studio Management System.
• Collaborate with the Senior Director of Product Management to align your roadmap with broader company objectives.
• Prioritize initiatives based on impact vs. effort, balancing quick wins with strategic investments.

Discovery & Requirements

• Conduct user research, customer interviews, and data analysis to identify problems and opportunities.
• Write clear, concise user stories with well-defined use cases and acceptance criteria.
• Ensure requirements account for enterprise complexity, including multi-location, multi-brand, and hierarchical permissions.

Execution & Delivery

• Partner with engineering and UX to deliver features from ideation through launch and post-release iteration.
• Lead sprint planning and backlog grooming for your area.
• Monitor product performance, adoption, and quality, and iterate as needed.

Cross-Functional Collaboration

• Work closely with Customer Success, Support, and Sales to gather feedback and communicate product updates.
• Ensure documentation and release notes are accurate and accessible.
• Support enablement efforts to help internal teams and customers adopt new functionality.

Qualifications

• 4+ years of product management experience in SaaS, ideally in enterprise or multi-tenant platforms.
• Experience leading a functional product area from ideation to launch.
• Strong skills in requirements definition, prioritization, and roadmap planning.
• Proficiency with product management tools (Jira, Confluence, Notion).
• Ability to collaborate effectively across engineering, design, and business teams.
• Excellent written and verbal communication skills.
• Experience with fitness/wellness industry software or membership/subscription management systems (preferred)
• Knowledge of payment processing, scheduling, or CRM features (preferred)
• Experience working in a start-up or early-stage company (preferred)
• Familiarity with agile methodologies and enterprise SaaS best practices (preferred)

Why Join Us

• Shape the future of enterprise fitness software for some of the world's most recognized brands.
• Work in a high-growth, innovation-focused environment
• Collaborate with talented teams across product, engineering, and design.

Have we piqued your curiosity?

Sound like the role for you? We'd love to hear from you Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.

Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.