Operations Analyst

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We're not just transforming payments; we're redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we're building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you're excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping

About the Role:

We are seeking a talented and motivated Operations Analyst who is best in class with both high IQ and high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.

As part of ensuring a seamless product experience, the Operations team investigates system behaviors, bugs, escalations, and operational issues flagged internally or raised by customer-facing teams. Operations Analysts validate system behavior using SQL, logs, and debugging tools; identify root causes; communicate clearly with technical and non-technical teams; and help evolve processes to drive efficiency and reliability. The ideal candidate is curious, analytical, technically inclined, and highly organized.

What you'll do:

• Investigate, triage, and escalate bugs or system issues across product and engineering teams.
• Analyze data to identify patterns, root causes, and potential solutions.
• Work with SQL, logs, APIs, and internal tooling to validate hypotheses and confirm system behavior.
• Communicate findings clearly to both technical and non-technical stakeholders.
• Collaborate with engineering, product, and support teams to ensure timely resolution of issues.
• Break down ambiguous problems into structured steps and actionable insights.
• Manage multiple investigations simultaneously while maintaining clarity, accuracy, and documentation quality.
• Handle escalations from internal stakeholders in a professional, timely, and detail-oriented manner.
• Continuously develop domain expertise and improve tooling, workflows, and operational processes.

What We Look For:

• Core Skills & Experience
  

• Strong investigative mindset: able to dissect ambiguous problems, gather evidence, and form hypotheses.

• High curiosity: naturally inclined to ask follow-up questions, explore edge cases, and understand how systems behave.
• Ability to break down complex issues into clear, structured problem statements.
• Solid critical-thinking skills—comfortable evaluating conflicting information or incomplete data.

### Technical Skills

SQL
- Ability to write basic queries (joins, filters, aggregations).
- Comfortable validating data, checking logs, and confirming system states with SQL.Programming Familiarity
- Exposure to at least one general-purpose programming language (Python, JavaScript, Java, Go, etc.).
- Able to read and understand code at a beginner level.
- Experience from a bootcamp, self-learning, or academic coursework is acceptable.Debugging & Tools
- Basic understanding of APIs, JSON, and HTTP request/response flows.
- Ability to use tools such as Postman, log viewers, or internal admin dashboards.
- Comfort navigating technical environments (database consoles, monitoring systems, etc.).

### Communication & Soft Skills

• Excellent written communication: able to produce clear, concise bug reports and investigative summaries.
• Strong verbal communication for cross-team collaboration and explaining findings.
• Ability to adapt communication to the audience (engineering vs. support, etc.).
• Confidence asking clarifying questions to reduce ambiguity.
• Detail-oriented with a strong sense of ownership.
• Comfortable working through ambiguity and incomplete information.
• Driven to understand why things happen, not just what happened.
• Resilient and calm when dealing with urgent or high-pressure escalations.
• Organized and able to manage multiple investigations at once.

• Experience working in a SaaS, fintech, or data-driven environment.
• Familiarity with ticketing/workflow systems (Zendesk, Jira, etc.).
• Experience writing documentation or contributing to internal knowledge bases.
• Background in quantitative or technical fields is beneficial but not required.
• Experience with data analysis tools or scripting (e.g., Python, R, analytics tooling) is a plus.

Sezzle's Technology Stack:

• Languages: Golang, Typescript, Python
• Frontend: Typescript - React and React Native
• Backend: Golang
• Database: MySQL, Postgres, Elasticsearch
• DevOps & Cloud: AWS, Kubernetes
• Version Control: Git
• CI/CD: Gitlab
• Testing: Developer-driven, focus on automated unit, integration, and end-to-end tests
• Sezzle is focused on using open source, and we build what we can before buying

About You:

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You're not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
• You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

What Makes Working at Sezzle Awesome: At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.