Coordinator de TI

Company Description

We are the IT of the Würth Group. With about 2,000 highly qualified employees on all continents, we offer customized IT solutions for over 400 Würth companies worldwide. Thanks to our global presence and networked IT systems, we are able to offer innovative technologies and individual support at the highest level. We pride ourselves on being a reliable partner for companies looking for a global IT solution. Würth is a fast-growing family-owned business with a long tradition.

Role Description

We are seeking a
local SAP 2nd & 3rd Level Support Team Coordinador at our Cotia site. In a hybrid work model you will be part of an international, innovative team that values diversity, development, and collaboration. This role involves working closely with cross-functional teams to deliver high-quality, scalable, and performant commerce applications. It is a hybrid position with at least 3 days on-site in the office in Cotia (this is mandatory).

Key Responsibilities

• Lead and develop the local SAP 2nd & 3rd Level Support Team
• Ensure compliance with local requirements (labor law, office presence, local processes)
• Responsible for salary and contract matters, local onboarding processes, and employee well-being
• Support local personnel development and feedback processes
• Manage and monitor KPIs and SLAs in SAP support
• Promote innovation and continuous improvement within the team
• Act as an interface to internal and external stakeholders
• Work closely with the functional manager to align technical goals and feedback loops
• Foster team spirit and local corporate culture

Required Qualifications:

• Fluent in English
• Willingness to work at least 3 days per week on site in Cotia
• At least 5 years of professional experience in the SAP environment
• Good overall knowledge in SD, WM/EWM and MM, and deep knowledge in at least one area
• Proven experience in leading teams, ideally in a local context
• Experience in stakeholder management and working with international teams
• Knowledge of ITIL and agile methods is a plus
• Strong communication skills, empathy, assertiveness, and intercultural competence