Lead Basis Consultant

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll do

SAP is seeking an experienced SAP Lead Basis Consultant to take ownership of Basis AMS Service delivery across a complex SAP landscape for multiple customers. The candidate needs to possess strong SAP Basis expertise, excellent communication skills, and should have led a delivery team of 10+ members

Key Responsibilities:

• Oversee the delivery of the AMS services by the team for the customer in alignment with the scope providing support services across SAP environments including ECC 6.0, S/4HANA, CRM, SCM, BW/4HAN
• Always ensures SLA adherence and Process compliance as per SAP standards
• Plays a pivotal role in Technical Service delivery with seamless collaboration with other SAP Teams to drive agile resolution of critical issue
• Expert in guiding the team on troubleshooting activities in Basis, Security and Data growth aspects of the SAP application
• Focus on Innovation and Continuous improvement; Leverage AI based automations to be weaved into service deliver
• Quality Assurance – Deliverables & documentation are maintained for each service componen
• Maintain Shift rotations and oversee seamless handovers to maintain service continuit
• Do Risk identification and prepare mitigation or response plan
• Responsible for management reporting on monthly basis – Internal and Custome
• Act as first point of escalation for the service delivery; Lead the Delivery team from Basis point of view
• Participate in customer calls, identify focus area and consult client in critical area
• Drives RCA Based approach as an integral part of the deliver
• Review Service Performance Reports (Monthly), Issue Tracker & Open Items (Weekly), and Continuous Improvement Reports (Monthly) for the custome
• Versatile in handing complex and difficult customer discussions and interactions; aware of the escalation process in service executio
• Sound understanding of SAP Cloud ALM, Focused Run (FRUN), and ITSM ticketing tools to manage incidents and service deliver
• Drive continuous improvement in process or service delivery and driving adoption of AI based automatio
• Provide Customer pulse, publish SLA & KPI reports and provide performance insights to leadership and stakeholde

What you bring

Education: Bachelor's degree in computer science, Engineering, Information Systems, or related fiel

Work Experience and Mandatory Skills:

• Excellent communication skills – verbal and written, for effective interaction with global stakeholder
• Strong SAP Basis experience in large-scale environment
• In-depth knowledge of SAP Basis Administration including HANA DB, ABAP/Java stacks, and SAP landscape managemen
• Expertise in handling teams of 10+ consultants catering to multiple customer
• Knowledge about systems including ECC, S/4HANA, BW/4HANA, CRM applications
• SAP Basis certification is mandatory
• ITIL Certification shall be mandator
• Service mode
• Proactive mindset with a focus on continuous improvement and innovation

Please, upload your resume in English.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid