Techcnical Specialist I

Há 7 dias

São Caetano do Sul, São Paulo, Brasil Revvity Tempo inteiro

Technical Support and Maintenance
• Perform installation, removal, preventive and corrective maintenance on diagnostic equipment and instruments
• Execute basic equipment programming and configuration per technical specifications and customer needs
• Verify component parameters and functionality, identifying parts requiring replacement or adjustment
• Request replacement parts following established procedures to ensure maintenance availability
• Troubleshoot equipment failures using technical knowledge and diagnostic protocols

Training and Customer Support
• Conduct basic operational training for users and technical teams on proper equipment operation
• Monitor laboratory routines to identify equipment utilization improvement opportunities
• Provide remote support for low to medium complexity technical issues
• Demonstrate equipment functionality to internal and external customers
• Follow customer service schedules ensuring punctuality and service quality

Documentation and Procedures
• Develop and review standard operating procedures (SOPs) for equipment maintenance and operation
• Maintain current work order completion, properly documenting all technical interventions
• Consolidate, update and transmit technical documentation related to equipment and services
• Record detailed maintenance activities, replaced parts and adjustments made
• Contribute to department technical knowledge base maintenance and updates

Commercial Support and Market Intelligence
• Support commercial department in service sales promotion by providing accurate technical information
• Evaluate and communicate competitor actions observed during customer visits
• Identify additional service or upgrade sales opportunities during technical visits
• Contribute to customer satisfaction and retention through quality technical service
• Collect customer feedback on equipment performance and unmet needs

Quality and Continuous Improvement
• Strictly follow established technical procedures ensuring quality standard compliance
• Identify and report improvement opportunities in maintenance and technical support processes
• Participate in continuous improvement initiatives related to technical areas
• Stay updated on technical updates and new equipment versions
• Contribute to technical process standardization and best practices

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