Support Engineer, SAP AMS FI-FSCD

A FCAMARA está em busca de pessoas com perfil de Support Engineer, SAP AMS FI-FSCD para atuar em parceria com um grande cliente no segmento de Tecnologia.

Responsabilidades e atribuições

• 5+ years of experience in SAP'S Financial Services – Collections and Disbursements (FSCD) / Financial
• Accounting (FI – AP/AR) configurations and process.
• 5+ years direct support of application end-users in a corporate environment
• Proven previous team leading experience.
• Deep working knowledge and understanding of supporting business processes
• 2-3 years hands-on experience supporting S/4 HANA
• Analytical, logical problem resolution skills
• SAP certification(s) preferred.
• Knowledge of localization's: architecture, implementation, and key functionality
• Demonstrable history solving complex problems across multiple modules.
• Knowledge and configuration experience in SAP with the formulation of systems account structure,

Collections and Disbursements tools and techmiques.

• Handling of cross-industry tasks linked to collections/disburshments.
• Handling of premium and other insurance-related payments.
• Ways of processing incoming payments, and so forth.
• Stronge background in Broker Collections, Coinsurance, Management of Premiums and Claims.
• Experience with lifecycle development of SAP customizations, enhancements, system requirements and

functional specifications, testing, and training material.

• to meet business process and application requirements Professional Experience
• Ability to Requirement gathering with business users.
• Ability to clearly write Functional Specification documents.
• Quality Assurance including Testing.
• Change management process.

Essential Duties and Responsibilities

• Provide Team Leadership for a small team of support engineers.
• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP

applications functionality and technology.

• Work closely with customers daily to understand their needs, support business change, and deliver a

consistently high-quality customer experience.

• Provide remote-based functional support & training for multiple SAP modules.
• Support client customizations, sharing implementation and best practices advice.
• Develop application break fixes for critical product defects.
• Create scripts to identify, analyze and correct data issues.
• Manage one or more key assigned accounts as a technical/functional advisor.
• Provide hands-on assistance using proprietary tools in a test environment or via remote client

connectivity.

• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the

ability to work flexible hours, including evenings, weekends and holidays and monitoring email

regularly outside standard business hours.

• Collaborate with team members in a virtual team environment to extend field experience to different

client situations.

• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools,

and creative processes, to improve the client experience.

Skills

• Superb trouble-shooting skills and tenacity in problem solving.
• Passionate focus on customer support and the ability to build long term, successful working relationships

with Clients.

• Strong knowledge of key application functionality, tables, and relationships
• Deep knowledge of SAP customization/extension methodologies
• Excellent development skills using SAP toolset.
• Excellent interpersonal, presentation and communication skills – verbal & written.
• Attention to detail and the ability to learn quickly.
• Extreme focus on Client satisfaction
• Demonstrated ability to work independently and as part of a team.
• Ability to work calmly and professionally in high pressure situations.
• The ability to work remotely from a home-based office in a virtual environment.

Requisitos e qualificações

Preferred Qualifications

• The best candidates will have extensive knowledge of multiple SAP modules across SAP

releases (4.x & ECC) including proficiency with SAP product module/suite business processes,

navigation mechanics, configuration requirements, integration with other modules and

knowledge of underlying technology.

• Experience with FSCD integration with (Financial Services – Policy Management - FS-PM,

Financial Services – Claims Management - FS-CM) would be an advantage.

• Knowledge of any Country Specific Solutions would be an advantage.
• A consulting background, while not mandatory, would be useful.
• Experience with localizations and global implementations would be an advantage.
• Language skills would be a welcome advantage.
• ITIL Certification
• Agile Methodology

Education

• Bachelor's Degree in computer science or related field or equivalent experience

Informações adicionais

Aqui somos #SangueLaranja

Estamos há 17 anos no mercado, lado a lado com nossos clientes, proporcionando experiências transformadoras.

Somos um ecossistema de tecnologia e inovação, com expansão global; Além do Brasil estamos presentes na Europa e Reino Unido com escritórios em Portugal, Londres, Dubai e Holanda.

F de Formação: acreditamos na prática da cultura do compartilhamento, no senso de comunidade, e que o conhecimento

tem o poder da transformação

Possuímos iniciativas, e ações sociais, que promovem o desenvolvimento, como a comunidade tech Orange Juice, o Programa de Formação,

nossa escola de liderança e diversas parcerias com ONGs e Edtechs.

Na FCamara todos são bem-vindos, para nós, Diversidade, Respeito e Ética, são elementos inegociáveis e fazem parte do nosso DNA.

E aí, está pronto para fazer parte de um time incrível e ser protagonista da própria história?