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IT Service Operations Engineer
2 semanas atrás
Experience Background:
- Experience IT service management , with a preference for those who have managed BPO/outsourced teams.
- Proficient in data analysis, capable of managing services through data metrics.
- Familiar with ITIL methodology (preferred with ITIL v3/v4 certification), with experience converting complex on-site service scenarios into standard SOP documents.
- Experience serving executives (VIPs), capable of handling highly sensitive user complaints.
- Job Description (External Posting):
- Bachelor's degree or above, preferably in Computer Science, Information Technology, or related fields.
- Experience in IT service management, with
experience in Chinese enterprises preferred - Fluency in English is a must. Proficiency in either Mandarin or Portuguese is required for effective communication.
- Familiar with the processes and technologies related to desktop operations, asset management, and conference room operations. Advantage with ITIL and PMP certifications.
- Excellent communication and team management skills, capable of working in a multicultural environment.
- Strong problem-solving skills, quick response capabilities, and project collaboration skills.
