Patient Assistance Rep

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Coordinates home infusion services between branch personnel, Sales, the insurance team, and referral sources to ensure excellent service for new home infusion patients.

Primary Job Duties & Responsibilities

• Acts as a primary point of contact for patients and completes tasks such as greeting and checking in patients, obtaining patient information, collecting payments, and assisting with initial paperwork.
   
• Obtains patient insurance and financial information upon initial visit and accurately records information in the scheduling system.
   
• Ensures patients who require accommodations such as interpreters or disability accommodations receive the required care and/or assistance.
   
• Coordinates insurance verifications and pre-authorizations to ensure proper payments for medical services rendered.
   
• Maintains medical records and prepares patient charts for clinic sessions.
   
• Assists healthcare providers, such as physicians and clinical staff, with patient-specific inquiries.
   
• Communicates to physicians and designated management in the clinical departments all necessary information as it relates to patients and procedures.
   
• Coaches new hire representatives on daily operations, recommending changes as needed.
   
• Provides assistance to fellow team members during complex scenarios surrounding patient assistance and/or patient needs.
   

Education
High school diploma or equivalent required.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.