Chat Support Consultant, crypto

Há 2 dias

Rio de Janeiro, Rio de Janeiro, Brasil SupportYourApp Tempo inteiro US$30.000 - US$60.000 por ano

Passionate about blockchain technology and the future of digital finance?

What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?

Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

  • Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email
  • Handle customer inquiries, order disputes, and appeals
  • Provide valid, accurate information and solutions to customer requests
  • Manage complaints and appeals, including follow-ups on escalations when required
  • Maintain up-to-date knowledge of the company's trading platform and general market conditions
  • Understand customers' needs and deliver constructive feedback to the management team
  • Continuously seek ways to improve team performance and work efficiency
  • Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role:

  • Native Spanish and strong English proficiency (minimum B2; C1 preferred)
  • At least 6–12 months of online customer support experience, preferably in crypto or financial services
  • Experience in live chat support and handling customer inquiries 
  • Strong analytical, logical thinking, and problem-solving skills
  • Proof validation skills or payment/banking knowledge
  • Financial background is strongly preferred
  • Positive and responsible attitude
  • Crypto industry knowledge is a plus
  • CRM experience is an advantage 

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards system 
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.

  • Product Support Consultant

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil SupportYourApp Tempo inteiro US$30.000 - US$60.000 por ano

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with...

  • Product Support Consultant

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil SupportYourApp Tempo inteiro US$30.000 - US$60.000 por ano

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Customer Support Consultant

    Há 4 dias

    Rio de Janeiro, Rio de Janeiro, Brasil SupportYourApp Tempo inteiro US$30.000 - US$60.000 por ano

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Freelance Email and Chat Customer Support Portuguese Speakers

    Há 2 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Velenosi&Meredith Tempo inteiro €24.000 - €31.200 por ano

    Freelance Email and Chat Customer Support Portuguese Speakers Are you a Portuguese-speaking freelancer looking for a flexible and fully remote opportunity? We are hiring freelance customer support agents to handle email and chat communications for international clients. What We Offer100% remote work from anywhere in the worldMonday to Friday, daytime shifts...

  • Customer Support Consultant, hospitality

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil SupportYourApp Tempo inteiro US$30.000 - US$60.000 por ano

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Technical Consultant

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil RedHolt Tempo inteiro R$80.000 - R$120.000 por ano

    Technical Consultant – Broadcast & Streaming SolutionsRio de Janeiro, BrazilWe're seeking aTechnical Consultantto join a high-performing team supporting one of Europe's most prominent broadcast and streaming providers. This role involves working hands-on with cutting-edge video delivery technology and supporting large-scale deployments across live TV and...

  • Service Consultant

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Kongsberg Maritime do Brasil Tempo inteiro R$40.000 - R$80.000 por ano

    Thank you for your interest in our Service Consultant – Propulsion (Evergreen) position. This is a critical position that requires continuous hiring and therefore we keep this job posting active for people to apply throughout the year for expected future openings.  If you are looking for an immediate opportunity, please take a look at our careers page: As...

  • Solutions Consultant 2

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Palo Alto Networks Tempo inteiro R$60.000 - R$120.000 por ano

    Company Description Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...

  • Sustainable Urban Development Consultant

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil United Nations Tempo inteiro R$42.000 - R$84.000 por ano

    Result of ServiceThe Sustainable Urban Development Consultant reports to the Head of Brazil Office. He/She shall duly and timely perform his/her obligations, under this Terms of Reference. The Consultant will work in close collaboration with the UN-Habitat's operational and technical teams.Work LocationHome basedExpected durationFive (5) monthsDuties and...

  • Technological Routes for Waste Recovery Consultant

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil United Nations Tempo inteiro R$33.819 - R$67.383 por ano

    Result of ServiceThe Technological Routes for Waste Recovery Consultant reports to the Head of Brazil Office. He/She shall duly and timely perform his/her obligations, under this Terms of Reference. The Consultant will work in close collaboration with the UN-Habitat's operational and technical teams.Work LocationSão Paulo, BrazilExpected durationThree (3)...