Service Support Specialist
Há 7 dias
We proudly stand as a premier developer and provider of innovative products and services tailored for the entertainment sector. With a workforce boasting over 21,000 talented individuals spread across more than 40 global markets, we thrive in areas of product innovation, software development, IT solutions, and comprehensive business support.
At the heart of our success lies a dynamic and creative environment, fostering unparalleled opportunities for both personal and professional advancement.
Job DescriptionWe're opening our first studio in Brazil and looking for a Service Support Specialist in São Paulo
Responsibilities:
- Identifying and resolving all operational irregularities due to software issues, or any other reason
- Identifying and resolving all real-time incidents relating to all components of operations, including but not limited to hardware, software, and network connectivity
- Resolving client disputes
- Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging, and escalating all alerts as necessary
- Recording all events related to major incidents in internal systems and producing post-resolution incident reports.
- Manage ad-hoc situations that may occur on the shift appropriately to still be able to deliver all products.
- Administrative duties - scheduling, reporting, and organizing the daily processes according to the internal policies and procedures.
- Ensure the appropriate number of staff is present for each shift
- Good level of both written and spoken English
- An ability to make decisions requiring independent judgment and to identify and refer other issues to the proper authorities
- Ability to work any type of shift and to work full time and/or shift schedule.
- Strong interpersonal skills, soft skills (analytical/ multi-tasking/ high sense of responsibility)
- Ability to maintain strict confidentiality, a high sense of urgency, and a result-oriented attitude.
- Approachable, energetic, and able to work under pressure.
- Good level of computer literacy, more specifically of the Office package
Advantages for the applicants:
- Experience as a Service Support Specialist or in a similar role
- Portuguese language knowledge
We offer:
- A key role in launching and managing our first studio in São Paulo, Brazil
- Competitive remuneration package
- A unique opportunity to gain extensive hands-on experience
- Professional and personal development opportunities
-
Service Support Specialist
1 semana atrás
São Paulo, São Paulo, Brasil Evolution Tempo inteiro R$40.000 - R$60.000 por anoCompany Description We proudly stand as a premier developer and provider of innovative products and services tailored for the entertainment sector. With a workforce boasting over 21,000 talented individuals spread across more than 40 global markets, we thrive in areas of product innovation, software development, IT solutions, and comprehensive business...
-
Service Support Specialist
1 semana atrás
São Paulo, São Paulo, Brasil Evolution Tempo inteiro R$40.000 - R$60.000 por anoWe proudly stand as a premier developer and provider of innovative products and services tailored for the entertainment sector. With a workforce boasting over 21,000 talented individuals spread across more than 40 global markets, we thrive in areas of product innovation, software development, IT solutions, and comprehensive business support.At the heart of...
-
Accounting Support Specialist
1 semana atrás
São Paulo, São Paulo, Brasil Cts Lnternational Logistics Co., Ltd. Tempo inteiro R$40.000 - R$60.000 por anoCompany DescriptionCts International Logistics Co., Ltd. is a logistics and supply chain company based in Shanghai. Our Sao Paulo office is located at Brooklin of Sao Paulo. We specialize in building relationships with clients and industry members to attract followers, which can lead to new customers, brand fans, and future employees. As a forward-thinking...
-
Technical Services Specialist
Há 6 dias
São Paulo, São Paulo, Brasil AB Vista Tempo inteiro R$90.000 - R$120.000 por anoJob Title: Technical Services Specialist - LATAMLocation: Hybrid - BrazilContract:PermanentAre you a technical expert in animal nutrition with a passion for driving commercial success? AB Vista is looking for a Technical Services Specialist to join our team and become a key contributor to our growth in Latin America.In this role, you'll be on the front...
-
Brand Support Specialist
Há 12 horas
São Paulo, São Paulo, Brasil LTK Brazil Tempo inteiro R$40.000 - R$60.000 por anoA missão da LTK é empoderar criadores de conteúdo para que consigam atingir sucesso econômico. Temos um grande desafio pela frente e procuramos pessoas que queiram criar, inovar, disruptar e ajudar a desenvolver uma nova indústria para compor o nosso time.Os membros do nosso time são encorajados a inovar constantemente, criando valor para o nosso...
-
São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiro R$60.000 - R$180.000 por anoSenior Desktop Support Specialist – Windows/MacOS & Intune/JAMFAbout the roleSenior Desktop Support Specialist – Windows/MacOS & Intune/JAMF, This role is designed for a highly skilled IT support professional who will serve as a key contact for desktop and infrastructure-related issues, particularly in high-pressure environments such as banking and...
-
Marketing Support Specialist
Há 13 horas
São Paulo, São Paulo, Brasil LTK Brazil Tempo inteiro R$60.000 - R$120.000 por anoA missão da LTK é empoderar criadores de conteúdo para que consigam atingir sucesso econômico. Temos um grande desafio pela frente e procuramos pessoas que queiram criar, inovar, disruptar e ajudar a desenvolver uma nova indústria para compor o nosso time.Os membros do nosso time são encorajados a inovar constantemente, criando valor para o nosso...
-
Marketing Support Specialist
Há 13 horas
São Paulo, São Paulo, Brasil LTK Brazil Tempo inteiro R$40.000 - R$80.000 por anoA missão da LTK é empoderar criadores de conteúdo para que consigam atingir sucesso econômico. Temos um grande desafio pela frente e procuramos pessoas que queiram criar, inovar, disruptar e ajudar a desenvolver uma nova indústria para compor o nosso time.Os membros do nosso time são encorajados a inovar constantemente, criando valor para o nosso...
-
Customer Support Specialist II-2
Há 6 dias
São Paulo, São Paulo, Brasil Mastercard Tempo inteiro US$104.000 - US$130.878 por anoOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
-
Customer Support Specialist II-3
Há 6 dias
São Paulo, São Paulo, Brasil Mastercard Tempo inteiro R$48.000 - R$96.000 por anoOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
