Team Leader

Há 3 dias

Remoto, Brasil 5Ccompany Tempo inteiro US$8.000 - US$24.000 por ano

Position Objective:

The Team Leader is responsible for leading teams of senior agents (L2) and sales promoters, ensuring high performance, goal achievement, and adherence to company standards. This role acts as a bridge between operations and management, focusing on people development, KPI control, and service excellence.

Key Responsibilities:

  • Supervise the sales team, ensuring daily and monthly targets are met.
  • Monitor KPIs such as sales performance, conversion rates, script adherence, average handling time, and service quality.
  • Provide individual and group feedback regularly.
  • Conduct alignment meetings and participate in operational committees.
  • Develop, train, and motivate the team.
  • Identify process improvements and propose practical solutions.
  • Ensure compliance with internal policies, privacy, and ethics, especially regarding sensitive content.
  • Support incentive campaigns and action plans alongside management.

Essential Requirements:

  • Bachelor's degree completed or in progress (Business Administration, Marketing, Communication, Sales Management, or related fields).
  • Fluent English.
  • Previous experience as a team leader in sales or customer service.
  • Experience with operations involving sensitive content or high-demand sales environments is a plus.
  • Knowledge of CRM tools, dialers, and digital platforms.

Technical Skills:

  • Proficiency in Office Package, Google Workspace, and operational management tools.
  • Data analysis and performance metrics monitoring.

Behavioral Skills:

  • Strong communication and influence.
  • Strategic leadership and people management.
  • Analytical thinking and decision-making.
  • Change management and innovation.
  • Focus on results and customer satisfaction.
  • Ability to work under pressure with challenging goals.
  • Proactivity, organization, resilience, and problem-solving.

Working Conditions:

  • Work Model: Remote (Home Office).
  • Extended rest: 8 consecutive days off after completing 32 days of work. +15 days of paid vacation after one year.

Work Schedule (3x1)

The position follows a 3x1 schedule — three consecutive workdays followed by one day off.

Each shift includes an 8-hour workday (plus breaks). In some shifts, the working hours alternate between days as indicated below.

Available Shifts (Brasília Time – BRT):

Shift B:

  • Works 1 day from 5:00 a.m. to 1:00 p.m.
  • Works 2 days from 1:00 p.m. to 9:00 p.m.

Shift C:

  • Works 2 days from 1:00 p.m. to 9:00 p.m.
  • Works 1 day from 9:00 p.m. to 5:00 a.m.

Fixed Salary: USD $800/month.

Variable Bonus: Up to USD $400/month.

Benefits: Wellhub.

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