Technical Assistance Specialist Digital

1 semana atrás

Rio Claro, Brasil Coesia Tempo inteiro R$40.000 - R$60.000 por ano

About System Ceramics

System Ceramics, headquartered in Fiorano Modenese, Italy, is an international leader in the development of process systems for the ceramics industry.

System Ceramics has rejuvenated ceramic production, revolutionizing the entire sector by introducing new industrial standards concerning pressing, decoration, sorting and quality control, enhancing the line also with solutions for storage, palletizing and handling.

System Ceramics is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.

Coesia has operating units in 36 countries, a turnover of 2,015 million euros in 2022 and over 8,000 employees.

About the Role

As part of Customer Service Operations department in System Brazil, you will play a key role in the maintenance and commissioning on Digital machineries for the ceramic industryandestablish yourself as a trusted point of reference for our customers in Brazil and closest areas.

Main Responsibilities

  • Carry out the installation, commissioning phase, and testing of the machine
  • Address and resolve complex technical issues faced by clients, ensuring timely and satisfactory solutions
  • Collaborate with cross-functional teams to identify, diagnose, and solve technical problems
  • Develop and implement best practices and standard operating procedures to enhance efficiency and customer experience
  • Foster a positive and collaborative work environment, promoting teamwork and professional growth within the team

About You

You have an experience and knowledge in automation machinery with a mechatronic background.

What You Need to Be Successful

  • Portuguese and English fluency. (a third language is considered a plus)
  • Mechatronic Diploma
  • At least 2-5 years of experience in technical assistance field with a focus on Digital machineries for the ceramic industry
  • Ability to travel (domestic and abroad travels); occasional trips to HQ in Italy for technical training
  • Excellent problem-solving skills to tackle complex technical issues and identify effective solutions
  • Good communication and interpersonal skills, with the ability to effectively interact with customers, internal teams, and stakeholders.
  • Ability to adapt on dynamic context.
  • Ability on working with objectives.
  • Proven ability to work under pressure and meet tight deadlines without compromising quality

Our Offer

  • International career exposure within a global leader.
  • Growth opportunities with real impact on business decisions.
  • Dynamic and collaborative work environment in a fast-growing market.

Join the Team

This is a permanent, full-time position.

External agencies are kindly requested not to contact the company regarding this position.

Coesia is an equal-opportunity employer and embraces diversity and inclusion.

Job Reference: CGS12651

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