FBS - Product Owner II - Customer Retention

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

As a production owner, this person will help define the strategic roadmap for customer retention, responsible for stakeholder management and communications.  This person will drive retention initiatives from ideation through execution.  Should have strong communication and skills and a background in customer experience and retention in the Insurance Industry.   Responsible for evaluating and communicating key insights that supports revenue growth and profitability. Recommends strategies for improving results and market position

Strategic Planning: Able to facilitate and manage the development of strategic goals, success measures, tasks, deliverables, deadlines and budgets as part of the planning process for a project, portfolio, or program​.

Stakeholder Analysis & Alignment:Able to use a range of tools and techniques to effectively identify stakeholders, issues they care about, and how they will be impacted​. Able to create a plan and use data collected to communicate with stakeholders to make informed decisions and enable transparency.

Analysis: Prepares analyses of retention and expense data. Suggests enhancements to standard methodologies, Performs primary field research, including customer, distribution, competitor, insurance department, and market surveys. Identifies market segments and develops specialized retention approaches. Provides detailed requirements for systems implementation projects. Measures and monitors performance of states, initiatives, and identified customer segments through success metrics matching back to key KPIs. Facilitates through other parts of the organization to accomplish results.

Communication: Documents key insights in powerpoint presentations and communicates effectively to senior leaders.

Managing Complexity: Able to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Business Case Development:Able to support Business Owners in providing the justification for undertaking the project, portfolio or program by critically examining the cost/benefit analysis and ensuring solution aligns to strategic theme(s), objective(s) and key result(s).

Technical Acumen:  Able to use the capabilities of various tools​. Able to understand the Farmers applications and systems and the means to implement changes​. Able to use tools to develop insights and reporting for stakeholders.

Prioritization: Able to effectively prioritize work items to support business needs and proactively facilitate tradeoff communications based on priority and capacity limitations​. Able to adjust to changes that impact the direction of the goals and activities and enable the engaged team to adapt to the new circumstances.

Software / Tool Skills

• Office Suite - Advanced
• Excel - Intermediate
• Power BI – Intermediate

English Proficiency

• Minimum Required: Fluent

Required Education

• Minimum Required: Bachelor

• Preferred: Masters

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Dynamic and inclusive work culture within a globally known group
5. Private Health Insurance
6. Pension Plan
7. Paid Time Off
8. Training & Development
9. *Note: Benefits differ based on employee level

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.