eCommerce Sales Operations Manager

Company Description

Cricut makes smart cutting machines that work with an easy-to-use app, an ever-growing collection of materials, and crafting essentials to help you design and personalize almost anything — custom cards, unique apparel, everyday items, and so much more.

We believe everyone is born creative. We're a diverse tapestry of thinkers, dreamers, givers, DIYers, handi-workers, artisans, and forever and always architects of things.

At Cricut, we place the power of handmade into the hands of all. We give you beautiful, easy-to-master tools so you can make something unique, remarkable, perfect. We surround you with ideas, community, inspiration, and encouragement to take your creativity further than you ever imagined. And as a community, we celebrate the exhilarating act of making every single day.

So, make that handcrafted card that feels like a hug. Design a shirt for fun, for family, or for a full-blown business. Craft with a passion or for a purpose. Make something big and bold, itsy-bitsy, amazingly ambitious, or just plain silly. Whatever you make, just make your heart out. Because here's the remarkable truth: When we all make together, we make all things possible.

Let's Make

Job Description

Support Mercado Libre and authorized marketplace resellers by managing merchandising categories and retailer inventory levels to ensure timely fulfillment and meet sales objectives. Maximize profitability by achieving inventory turn goals and manage the exit of discontinued products. Successfully manage orders and the flow of goods in alignment with customer-specific requirements, including routing guides. Provide reporting on inventory issues and develop detailed resolutions. Collaborate effectively with Sales and Operations teams to drive performance and resolve problems efficiently. Responsible for managing eCommerce operations and sales supportacross key Latin American markets, including Argentina, Chile, Peru, Colombia, and Ecuador.

Major Activities

1. Communicate with the Sales, Merchandising, and Operations teams to ensure the accurate and timely ordering and transfer of goods to retail partner stores, distribution centers, and eCommerce channels (.com).
2. Partner with the Order Management and EDI teams to ensure purchase orders are processed accurately and on time.
3. Analysis: Collaborate with the Sales team to support promotional activities, and provide sales and inventory analyses to manage discontinued products, minimize markdowns, and maintain service level goals.
4. Cross-Functional Communication: Partner with demand planners, wholesale management, sales, merchandising, operations, and product teams to address inventory-related issues and provide actionable solutions.
5. Order Management: Work closely with the Cricut order processing team to ensure customer purchase orders are executed according to supply chain requirements. Manage and minimize customer chargebacks related to supply chain issues.
6. Inventory Management: Collaborate with the Sales Director, Sales Support, and Inventory Management teams to review and analyze inventory levels of planogram (POG) merchandise.
7. Buying Team Integration: Actively engage with all buying team members to foster a positive, proactive, and collaborative working environment.
8. Manage disputes and chargebacks on Amazon Vendor Central in partnership with Cricut Finance.

Merchandising

• Works closely with sales, sales support and inventory management teams to ensure inventory levels both support financial objectives and meet in stock goals.
• Maintain proper set up and continued SKU maintenance / review of Item and vendor parameters in the Automatic Replenishment system.
• Ensure timely and accurate orders and transfers for POG merchandise categories to both stores and DC's.
• Develop and implement necessary unique replenishment tactics on trend or highly seasonal categories / items.
• Support efforts to revive or exit troubled or down trending categories

Analysis

• Partner with Demand Planners, Sales, and planning teams to review inventory for upcoming sets as well as exiting product and new product.
• Monitor and evaluate weekly sales in and sales out trends
• Create/Manage sell-through forecasts by product line for Quarter +2 for Amazon 1p and authorized 3p marketplace sellers.
• Provide data to planning team to monitor future inventory receipts vs. financial plan.
• Review data with sales/channel teams on key items to ensure support of sales during peak season and promo opportunities.

Documentation

• Maintain appropriate documentation of changes made to replenishment parameters to allow thorough review of impact and success of those changes.
• Provide weekly update on status of key inventory issues.
• Provide updates on key inventory metrics vs. goals.

Communication

• Build and maintain a positive working relationship with sales and ops and all cross functional teams.
• Proactively communicate any SBA inventory issues with Sales/Sales Support to allow for best resolution.
• Communicate with retail partners on any issues impacting support of POG product for features or promotions.
• Manage vendor performance through appropriate communication involving sales / merchant teams and all inventory managers as necessary.

Systems Usage

• Demonstrate a working knowledge in Mercado Libre FULFILLMENT, EXCEL.

Performance Measures

• Support the Sales Goals / Budget
• Support gross margin / contribution margin objectives
• Reduce overstock and increase inventory productivity
• Ensure inventory levels are in support of achieving financial objectives

Metrics Utilized

• Fill rate
• In-stocks
• Inventory turns; stock to sales ratios
• Meeting forecasted financial results for approved projects
• Chargeback and disputes as a % of Sales
• Ontime PO accuracy

Qualifications

Applicable Knowledge, Skills & Abilities

• Minimum level of formal education: BS in Business, Finance, Retail or related field (or equivalent experience)
• Area of study: Business preferred
• Special certification or technical skills: High grade in MS Excel/Access abilities
• Minimum years experience required: 1 – 2 years of replenishment
• Type of experience the job requires: Replenishment experience required
• Bilingual in English and Spanish/Portuguese, with strong communication skills in both languages

Other skills and attributes:

• Strong analytical and problem-solving skills
• Detail-oriented with excellent organizational abilities
• Effective communicator across teams and functions
• Self-starter with a proactive, "go-getter" mindset
• Strong time management and prioritization skills
• Confident decision-maker with sound judgment

Additional Information

We've got you covered

Cricut is in a powerful chapter of transformation. We're evolving fast—refining our strategy, growing our teams, and raising the bar across the board. This is an incredible opportunity for the right kind of person—but it's not for everyone.

We're looking for A-players—people who don't just meet expectations, but consistently exceed them. If you thrive in dynamic environments and find joy in turning challenges into momentum, keep reading.

Here's what makes someone a great fit for this role (and for this moment at Cricut):

You have a bias for urgency.

You don't wait for perfect clarity to take action—you start, learn, and adjust. You believe that speed matters, especially when paired with thoughtfulness. You ask: "What can move forward today?" and push past inertia.

You set high standards—especially for yourself.

You're proud of your work and protective of your reputation. You take ownership, deliver quality, and don't cut corners. You hold yourself accountable without waiting to be asked.

You stay focused when things are moving fast.

You can identify what really matters and don't get distracted by noise. You prioritize well and manage your time wisely.

You collaborate like a pro.

You elevate the people around you, communicate clearly, and give thoughtful feedback. You're low ego, high output—and your team loves working with you.

What to Do Next:

Please attach your resume, cover letter and/or include links to your portfolio or other social presence. If you want to show your super powers in other ways – include that information too. You can be sure that Cricut is an employer who values individuality, equality and diversity, so tell us what you're all about. If you are a Maker or a DIY enthusiast, whether you think you are a good one or not, we would love to hear about it when you send us your information.

Cricut is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent on successfully completing a Criminal Background Check upon hire. Cricut participates in E-Verify.