Customer Support Engineer

Há 3 dias

San Salvador San Salvador SV, Brasil Paymentology Tempo inteiro US$40.000 - US$80.000 por ano

At Paymentology, we're redefining what's possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale — across more than 60 countries. Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.

What you get to do:
  • Technical Expertise: Provide technical and business knowledge to handle customer queries. Actively participate in the Incident Management Team, ensuring swift resolution of service interruptions for global customers and partners. Analyse and diagnose technical issues to resolve problems promptly. Conduct root cause analysis and contribute to continues improvements.
  • Customer Support: Communicate and engage with customers in a professional and empathetic manner, understand their technical challenges and provide solutions. Conduct sessions or workshops for customers to enhance their understanding of product and troubleshooting.
  • Collaboration: Collaborate with cross-functional teams, including account managers, engineering and product teams. Be part of the upskilling program across departments.
  • Process Improvement and Automation: Create and maintain detailed documentation, including troubleshooting guides, best practice knowledge base articles, to assist customers and internal teams in resolving issues effectively. Identify opportunities for process automation. Participate in enhancement of product functionality, support processes, and customer experience.
  • Work Schedule: Work within a 24/7 follow-the-sun support model, covering daytime shifts. Participate in the weekend rotation as part of a global support team.
Requirements

Knowledge, Skills & Abilities

  • Experience in technical support.
  • Cards and payments industry experience.
  • Excellent English (both written and spoken).
  • Working knowledge of Linux Commands, SQL scripts.
  • Experience handling incidents.
  • Strong willingness to learn and the ability to adapt quickly

Nice to have:

  • Experience with POSTGRES DB.
  • Experience in ISO8583, transaction flow, 3DS, digitisation.
  • Experience with Cloud technologies.
  • Spanish or Portuguese.

Minimum Qualifications

  • Bachelor's Degree in Computer Science or Computer Engineering or equivalent work experience can sometimes be considered in lieu of formal certification.
  • Years of Experience: 3-5 years of Application/Product support experience.
What you can look forward to:

At Paymentology, it's not just about building great payment technology, it's about building a company where people feel they belong and their work matters. You'll be part of a diverse, global team that's genuinely committed to making a positive impact through what we do. Whether you're working across time zones or getting involved in initiatives that support local communities, you'll find real purpose in your work — and the freedom to grow in a supportive, forward-thinking environment.

  • Customer Support Specialist

    Há 3 dias

    San Salvador, Brasil Scalesource Tempo inteiro R$12.000 - R$24.000 por ano

    Customer Support Specialist (Temp-to-Hire)Company: Bungii (Logistics)Compensation: $1,200 USD/monthContract Type: Temp-to-Hire (Start temporary, with potential for long-term)Role: Customer Support Specialist – Driver Communications Why Join Us?Are you ready to grow your customer support career in a fast-paced, tech-driven logistics company? This role puts...

  • Sales Support Specialist

    1 semana atrás

    San Salvador, Brasil AireSpring Tempo inteiro R$40.000 - R$60.000 por ano

    Company Description Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has...

  • Telecom Sales Support Specialist

    1 semana atrás

    San Salvador, Brasil AireSpring Tempo inteiro R$15.000 - R$25.000 por ano

    Company Description Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has...

  • Network Configuration Engineer – Remote

    1 semana atrás

    San Salvador, Brasil AireSpring Tempo inteiro US$40.000 - US$80.000 por ano

    Company Description Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has...

  • Business Analyst

    1 semana atrás

    San Salvador, Brasil AireSpring Tempo inteiro US$40.000 - US$80.000 por ano

    Company Description Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has...

  • Customer Support Manager Latam

    1 semana atrás

    Salvador, Brasil Quectel Tempo inteiro

    The Internet of Things (IoT) is transforming our world—making it safer, more sustainable, and smarter.As a Quectel company, Acceleronix empowers customers to succeed in their IoT projects by turning innovative ideas into impactful, real-world solutions.At Acceleronix, our customers' and employees' groundbreaking ideas drive everything we do.We take...

  • Technical Support Engineer

    Há 2 dias

    Salvador, Brasil Velozient Tempo inteiro

    We are looking for a full-time, remote Technical Support Engineer with 2+ years of software support experience to join our U.S. client's customer support team. In this role, you will provide daily technical support, assisting customers in resolving their software and compliance-related issues. You will work closely with the Sales, Customer Success,...

  • operations manager

    Há 3 dias

    San Salvador, Brasil InteLogix Tempo inteiro US$80.000 - US$120.000 por ano

    Who we are:InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our...

  • Sales Representative

    1 dia atrás

    San Salvador, Brasil InteLogix Tempo inteiro R$72.000 - R$144.000 por ano

    Salary: $750 per monthWho we are:At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to...

  • Accounting Analyst

    Há 3 dias

    San Salvador, Brasil GA Telesis, LLC Tempo inteiro US$40.000 - US$80.000 por ano

    GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries.  We serve over 2,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers, and suppliers worldwide, with 31 leasing, sales, distribution, and MRO operations in 19 countries. At GA Telesis, our...