Specialist Adoption Architect

As Specialist Adoption Architect you will provide technical expertise through sales presentations, product demonstrations, installation and maintenance of company products. Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions.

May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. May provide software development and consultation to prospective users and/or product capability assessment and validation. Ensures that the product application/solution is functioning according to specifications. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.

What You Will Do

• Executes and documents technical engagements, as defined by the customer's Success Plan initiatives, that advance the adoption and growth in consumption of Red Hat products
• Conducts reviews of the customer's environment and applications to ensure they are well-architected following Red Hat product best practices
• Identifies and aggregates technical adoption blockers discovered across multiple customers and their solutions into common patterns and sales play resources
• Be the Voice of the Customer. Share insights and best practices and connect with product leaders to remove technical barriers to adoption
• Be curious and proactive, staying abreast of Red Hat's ecosystem and technology changes

What You Will Bring

• Ability to lead and deliver consultative type customer-facing engagements
• Experience in defining and gathering goals, requirements, and determining outcomes, which can be used to plan work to be done with customers to ultimately delivery on customer outcomes
• Experience with and practical knowledge of DevOps/Automation tools such as Ansible, CI Tools, Git, Python (or other similar/relevant experience)
• Proficient verbal and written English communication skills, with an ability to convey complex information to customers both clearly and concisely
• Demonstrable presentation and facilitation skills
• Willingness to travel within the region to visit customers
• Experience with and intimate knowledge of DevOps/Automation tools such as Ansible, CI Tools, Git, Python (or other similar/relevant experience
• Experience in scripting and coding (especially Python)
• Expert level hands-on experience with AAP
• High-level familiarity with Chef, Puppet, Salt, and others in the space

Significant technical experience in at least one major IT domain, such as:

• Infrastructure-as-a-Service (IaaS) or Platform-as-a-Service (PaaS) solutions
• Linux-based workloads
• Continuous integration (CI) and continuous deployment (CD) pipeline
• Network technologies like Cisco, Juniper, Checkpoint
• Kubernetes and container-based deployments
• Public cloud providers such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud, or IBM Cloud
• Windows-based environment management
• InfoSec / Security Operations

Other Desired Requirements

• Any Red Hat certification.
• The ability to self-study and quickly learn and put into practice new topics

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
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