Technical Customer Success Partner

2 semanas atrás

Greater São Paulo Area, Brasil Bookaway Tempo inteiro

Travelier
is a travel-tech company revolutionizing ground and sea transportation for travelers. Our network of digital platforms enables customers to instantly purchase intercity tickets for ferries, buses, and trains in markets that are often complex—making stress-free global travel possible. We are seeking a Technical Customer Success Partner to join our team in Brazil.

Role Overview:
As a
Technical Customer Success Partner
, you will be the pivotal point of contact for our B2B partners, ensuring the success of our integrations and fostering strong, productive relationships. Your technical expertise, project management skills, and customer-centric approach will drive the successful integration of partners onto our platform, enhance the performance of live integrations, and contribute to the continuous improvement of our services.

Key Responsibilities:

  • Partner Management: Serve as the primary contact for internal and external B2B partners, guiding them through the integration process and ensuring their needs and concerns are addressed promptly.
  • Integration Oversight: Manage integration timelines, coordinate with partner developers, and provide necessary resources and support to ensure smooth and efficient integrations.
  • Maintenance and Optimization: Monitor and maintain the health of live integrations, ensuring they are utilized effectively and leverage our latest capabilities.
  • Documentation and Training: Co-own the documentation website, ensuring it is comprehensive, up-to-date, and user-friendly. Develop and provide training materials and sessions as needed.
  • Feedback and Insights: Collect and analyze partner feedback, conveying insights to our product management team to inform product development and improvement.
  • Sales Support: Assist the sales team by demonstrating our product to prospective clients, highlighting its features and benefits.

Requirements:

  • 3+ years of experience in technical account management, customer success, or a related field in the tech industry, preferably with a focus on B2B partnerships.
  • Strong technical background with an understanding of APIs, software integration, and web technologies.
  • Proven project management skills with the ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills, with a proven track record of building strong client relationships.
  • Ability to analyze data, identify trends, and make data-driven decisions.
  • Experience in creating and maintaining technical documentation.
  • Great spoken and written English.

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