Global Mobility Service Manager

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

The Global Mobility Service Manager oversees the planning, management, and execution of global mobility programs to support the organization's global workforce. This role ensures seamless relocation, immigration compliance, and assignment management for employees, while driving cost efficiency and employee satisfaction. The position serves as a key liaison between HR, business leaders, and external service providers to ensure a smooth mobility experience.

Role Responsibilities

Global Mobility Program Management:

• Design, implement, and manage global assignment policies and procedures, including long-term, short-term, and permanent relocations.
• Partner with HR and leadership to align mobility strategies with organizational goals.
• Manage vendor relationships with relocation, tax, and immigration service providers. 

Immigration and Compliance:

• Ensure compliance with global immigration laws and work authorization requirements.
• Collaborate with legal and compliance teams to manage risks and maintain accurate employee documentation.
• Stay updated on global mobility trends, regulatory changes, and best practices.

Employee Support:

• Provide end-to-end support to employees and their families during relocations, including orientation, housing, and cultural integration.
• Address and resolve employee inquiries and challenges related to mobility services
• Budget and Cost Management:
• Monitor mobility budgets, ensuring cost efficiency without compromising service quality.
• Analyze and report on cost trends, proposing recommendations to improve program efficiency.

Data Management and Reporting:

• Maintain accurate records of global assignments and related activities.
• Generate reports on key performance indicators (KPIs) and mobility metrics for leadership.

Cross-Functional Collaboration:

• Work closely with HR, payroll, tax, and legal teams to ensure seamless mobility processes.
• Provide guidance on compensation, benefits, and tax implications for globally mobile employees.

Visa and Immigration Management:

• Manage and process visa applications for business travelers, ensuring timely submission and compliance with country-specific requirement
• Coordinate work permits and residence permits for international assignees.
• Maintain up-to-date knowledge of immigration regulations and visa requirements globally.

Role Qualifications

• Education: Bachelor's degree in Human Resources, Business Administration, or related field.
• Experience: 3-5 years of experience in global mobility, HR, or related areas
• Knowledge of global immigration, tax, and labor laws. 
• Proficiency in HR software and mobility management tools (e.g., Workday, assignment management software).
• Strong communication and negotiation skills.
• Ability to build relationships with stakeholders across different cultures and time zones.
• Ability to analyze data and provide strategic insights.
• Strong problem-solving and decision-making abilities.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
 
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on

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