Director of SaaS Operations

Are you a high-performing SaaSOps leader with technical execution skills? Do you want to work for a best-in-class, 100% remote organization with the brightest talent from around the world? If so, then keep reading…
At Sparkrock, we help social benefit organizations—like nonprofits, school boards, and government agencies—reach their greatest potential through technology. Every day, over 150,000 people use our ERP and product platforms to work more efficiently, freeing up time and resources to focus on the good they want to achieve.
As the SaaS Operations Director, you'll lead the transformation of how mission-critical ERP solutions are deployed, secured, and scaled - bridging cloud infrastructure, DevOps, and service excellence. This is your opportunity to build a world-class SaaS operations function that powers thousands of users every day.
You'll own infrastructure reliability, cost efficiency, and security across multiple product lines, leading the shift toward fully automated, ephemeral, cloud-native operations spanning AWS and Azure. Join a global SaaS organization driving modernization, automation, and reliability across a multi-product cloud portfolio.
If you're passionate about solving hard technical and organizational problems at scale, driving DevOps transformation, and building high-performing global teams, this role is for you
Responsibilies
*Lead and mature SaaS Operations function responsible for reliability, scalability, and cost efficiency across all hosted products. *Drive execution of Infrastructure as Code (IaC), CI/CD, and automation-first principles across AWS and Azure. *Oversee 24/7 operations readiness, ensuring robust monitoring, observability, and incident management. *Partner with Product, Engineering, and Security to deliver secure, compliant, and high-performing environments. *Build frameworks for capacity planning, service ownership, and operational maturity (SLOs, SLIs, MTTR, change velocity). *Develop operational playbooks and processes to ensure consistency across both multi-tenant and single-tenant environments. *Implement cloud platform automation and deployment pipeline design *Apply infrastructure cost optimization and performance tracking *Security, compliance, and audit preparation in collaboration with InfoSec *Conduct post-incident reviews and process improvement initiatives *Coach and mentor operational leads and SREs
Requirements
*Bachelor's degree in Computer Science, Information Systems, or related discipline (or equivalent experience). *10+ years in SaaS, Cloud Infrastructure, or DevOps roles *5+ years in senior leadership roles managing global operations or SRE teams *Deep experience with cloud operations in AWS and/or Azure (compute, storage, networking, monitoring). *Strong background in Infrastructure as Code (Terraform, Bicep, or CloudFormation). *Proven track record with CI/CD pipelines (GitHub Actions, Azure DevOps, or Jenkins). *Incident management and postmortem processes at scale. *Cost optimization and capacity planning across multi-cloud environments. *Team leadership in distributed environments with a focus on mentoring and technical depth. *Familiarity with compliance frameworks (SOC 2, HIPAA, ISO *Exceptional communication and cross-functional collaboration skills. *Terraform, GitHub Actions, Azure, AWS, Grafana, Jira. *Leadership: Empower, coach, and guide operational teams. *Strategic Thinking: Balance long-term transformation with immediate reliability. *Execution Focus: Deliver consistently under ambiguity. *Collaboration: Work cross-functionally to influence engineering, security, and product priorities. *Resilience: Operate effectively under high pressure during incidents.
Nice to have
*Experience managing hybrid multi-tenant environments. *Prior ERP or enterprise SaaS product background. *Exposure to observability engineering and FinOps practices.
Benefits
We don't call them perks; they're just part of what makes working at Sparkrock great. Below are a couple of highlights: *We are 100% remote and global. Live your best life wherever that may be, and never lose out on career opportunities because of it. *Flexible work hours. We work asynchronously and don't care when you're online, just that you deliver great results and are there for our customers. *We are dedicated to your growth with consistent and meaningful feedback, support in achieving your personal career goals, and access to leading-edge tools, playbooks, and technology to amplify your experience. *Introductions to thought leaders in the space and webinars on cutting-edge tech hot topics. *Stipend to help set up your ideal home office. *Focus on culture: coffee chats, happy hours, cooking classes, book clubs, and more We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities.
All open roles are for existing vacancies unless otherwise communicated to the candidate. We are committed to keeping candidates informed throughout the process and will notify all interviewed applicants of our hiring decision within 45 days of their interview. Sparkrock retains all job postings and related recruitment information for a minimum of three years. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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