ICT Supporter I

You are in charge of IT user support in a Swiss multinational company in Konolfingen (between Bern and Thun). As part of a small but dynamic team, you manage different types of IT requests.

• As ICT Supporter you work full time on-site (no remote work possible) within a team to provide qualified support at our client's site

• You provide support to users in the event of software and hardware faults, directly on site

• You are responsible for guaranteeing the good image and quality of service of Swisscom at the customer's premises

• You are a good listener and have good customer relations skills

Your skills:

• You have successfully completed your IT apprenticeship (EFZ Informatiker/in) and have a first professional experience of at least 2 years in both 1st and 2nd level support

• You have the willingness to work onsite in Konolfingen (between Bern and Thun) 5 days a week

• Comprehensive and versatile specialist knowledge in end-user computing, Windows 10/11 and M365

• A very good communication and analysis skills, you know how to respond to our customers and independently solve problems and document support cases

• Proficiency in English is mandatory

• Good knowledge of German is a real advantage

As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience. These include a pleasant working environment, financial benefits and exciting opportunities for professional development. Discover your Benefits.

Any questions?

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To all recruitment agencies: Swisscom does not accept agency CVs. Please do not forward CVs to our job's alias, Swisscom employees or any other organisation location. Swisscom is not responsible for any fees related to unsolicited CVs.

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