Supervisor de Administração de Pessoal

Our story
Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.
With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.
It's why we're so driven to connect passion with purpose. Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.
To learn more about us, visit
Objetivo Do Cargo
Garantir o funcionamento pleno e organizado da operação de admissões, supervisionando a equipe (agentes e analistas), organizando a fila de atendimento e as prioridades, acompanhando indicadores de desempenho e atuando diretamente com o cliente em situações de exceção, ajustes de escopo e melhoria contínua dos processos.

Responsabilidades Principais

• Supervisionar a execução de todas as etapas do processo de admissão de novos colaboradores, assegurando o cumprimento dos prazos, padrões de qualidade e conformidade legal;
• Distribuir e monitorar a fila de admissões, readequando prioridades de acordo com os volumes, prazos e criticidade;
• Acompanhar e analisar indicadores operacionais (SLA, KPI, produtividade, qualidade, retrabalho) e implementar planos de ação;
• Atuar como ponto focal da célula junto ao cliente, garantindo alinhamento de expectativas e soluções para demandas críticas;
• Prestar suporte técnico à equipe, especialmente em tratativas excepcionais, dúvidas processuais ou sistêmicas;
• Conduzir reuniões operacionais com o time, disseminar boas práticas e garantir padronização de procedimentos;
• Apoiar a coordenação na capacitação técnica da equipe, onboarding de novos membros e aplicação de feedbacks;
• Identificar e sugerir melhorias nos fluxos, sistemas de controle e relatórios operacionais;
• Garantir a correta utilização das ferramentas de controle de processos e pessoas e o registro atualizado dos dados de controle.

Requisitos Técnicos

• Ensino superior completo em Recursos Humanos, Administração ou áreas correlatas;
• Experiência consolidada em processos de admissão e operação de CSC de RH;
• Conhecimento sólido em sistemas de RH e legislação trabalhista;
• Domínio de Google Planilhas, Documentos e Agenda;
• Desejável: conhecimento de eSocial, integrações com folha e ferramentas de atendimento de chamado
• Diferencial: idioma espanhol

Competências Comportamentais

• Comportamento no contexto de supervisão
• Organização e senso de prioridade: Controla prazos, define prioridades da equipe e garante consistência nas entregas
• Liderança operacional: Apoia, orienta e mantém a equipe motivada mesmo sob pressão ou volume elevado
• Capacidade de análise: Analisa causas de falhas e propõe soluções sustentáveis
• Comunicação clara e direcionada: Conduz alinhamentos com cliente e equipe de forma assertiva
• Colaboração e influência positiva: Promove ambiente colaborativo e postura construtiva com diferentes perfis

Jornada de trabalho: Segunda a sextas-feiras: das 10h00 às 19h00
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Disclaimer
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.