Product Operations
Há 20 horas
We are looking for a proactive and motivated Product Operations Associate to join our fast-growing team. In this role, you will manage the creation, configuration, and operation of OTT apps for our clients, ensuring seamless delivery, smooth integrations, and excellent user experiences. This is a hands-on role perfect for someone who loves problem-solving, optimizing processes, and driving measurable growth.
About the Team
Our team is a dynamic, collaborative group where Marketing, Product Operations, and Sales work together to attract, educate, and convert clients, including both end users and other businesses. You'll collaborate across teams and have a real impact on how our apps perform and how our clients succeed.
What You'll Do- Collaborate daily with Sales, IT, Product, and Marketing teams to ensure alignment with brand strategy.
- Receive requirements from other departments (Business Development, Sales, Marketing), document the workflow, and execute actions.
- Create new apps on our SaaS portal: upload logos/images, configure features, DRM, and finalize app packages.
- Repackage apps and new versions for different devices; guide clients through app submission to Apple Store, Google Play, Samsung & LG Stores.
- Coordinate and support third-party integrations (ERPs, payment gateways, CRMs, plugins), documenting processes and ensuring smooth operation.
- Ensure payment processes are functioning efficiently.
- Monitor and analyze app performance metrics and user activity.
- Identify and resolve data and configuration anomalies, maintaining high system integrity.
- Support daily troubleshooting, bug fixing, and general app support.
- Provide system administration: manage user permissions, custom objects, and workflows.
- Create and maintain documentation for processes, policies, app configurations, and help materials.
- Upload and organize content in new apps and regularly manage VOD content uploads.
- Conduct daily testing to ensure apps function smoothly.
- Degree in Business Administration, IT, Engineering, or related fields.
- Advanced English proficiency.
- Excellent verbal and written communication skills.
- Ability to set and meet goals, manage expectations, lead cross-functional initiatives, and meet deadlines.
- Strong attention to detail, methodical, and organized.
- Excellent teamwork skills and ability to thrive in a fast-paced startup environment.
Why Join Us:
- Be part of a fast-growing, innovative team in the OTT streaming space.
- Work in a hybrid, collaborative environment where your contributions make a direct impact.
- Opportunity to grow and take on new challenges in a dynamic startup.
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