ICT Manager

Systems & Infrastructure Management

• Oversee the installation, configuration, and maintenance of data connections, networks, servers, firewalls, and associated hardware and software
• Ensure high availability, scalability, security, and performance of ICT systems
• Manage cloud solutions, enterprise applications, and digital platforms

Security & Compliance

• Implement and maintain cybersecurity policies, procedures, and controls
• Monitor systems for vulnerabilities and respond to incidents promptly
• Ensure compliance with relevant data protection regulations e.g. GDPR and LGPD

Risk Management & Resilience

• Develop, implement, and regularly test disaster recovery and business continuity plans to safeguard operations
• Establish and oversee threat detection, incident response, and escalation protocols
• Conduct risk assessments to identify potential ICT threats and vulnerabilities, ensuring appropriate mitigation strategies are in place
• Build resilience and redundancy into critical systems and infrastructure

Support & Service Delivery

• Ensure timely and efficient delivery of ICT support services across the organisation
• Define, implement, and monitor SLAs to ensure effective ICT service delivery
• Provide user training and promote digital literacy across the business

Supplier Management

• Lead and develop ICT, providing technical guidance and training
• Manage relationships with external service and technology suppliers
• Work with the Commercial Team to negotiate and manage contracts for ICT services and products

Strategy & Planning

• Develop and implement the organisation's ICT Business Plan aligned with the EM&I Group Corporate Business Plan
• Research and evaluate emerging technologies and to drive innovation and business value
• Develop and manage the annual ICT budget ensuring on time, on scope and on cost delivery enabling cost effective investments and efficient resource allocation

AI Enablement & Department Support

• Partner with Department Heads to identify, prioritise, and deliver AI use cases that improve productivity, quality and safety
• Standardise approve AI tools and integrations, ensure secure-by-design architectures and role-based access to data
• Drivee adoption via training, templates, and procedures; embedding AI into daily workflows and procedures where appropriate
• Establish AI governance for GDPR/LGPD/NIS2 compliance, model risk management and human-in-the-loop controls
• Track value and cost by monitoring usage, spend and KPI's (hours saved, cycle time, error rates) and report to the CCO, wider LT and Board of Directors as required.

Academic Competencies

• Master's or Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred).
• Professional certifications (e.g., ITIL, PMP, CISSP, CCNA, Microsoft Certified, AWS Certified) are an advantage.

Experience Competencies

• Minimum 5–8 years of progressive ICT experience, with at least 3 years managing ICT helpdesk and other suppliers
• Working in global organisations
• Strong knowledge of ICT infrastructure, networking, enterprise systems, and cybersecurity
• Proven experience in project management and digital transformation initiatives
• Excellent leadership, communication, and problem-solving skills
• Hands-on expertise in infrastructure, enterprise systems, networking, and cybersecurity
• Ability to align ICT strategies with organizational goals
• Excellent organisational and project management skills with the ability to adapt to rapidly changing business priorities
• Experience implementing or managing an ISO 27001 Information Security Management System (ISMS)