Product Owner

Job Description
GM Financial is the wholly owned captive finance subsidiary of General Motors, headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture—an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here, we do more than work—we thrive.

Responsibilities

• Definition and management of user stories, acceptance criteria, product features specification, MVP delivery, backlog prioritization, and participation in project development routines/ceremonies.
• Plan, organize and direct the implementation and/or development of products in accordance with strategic business plans or related projects.
• Interface with customers and business stakeholders to provide issue resolution for products and processes.
• Work in close partnership with the Product Manager, applying a customer-centric mindset along with design thinking tools to deliver solutions that are desirable, viable, feasible and sustainable.
• Explore continually customers' (internal or external) wants, needs, problems and preferences of the products. services, systems, APIs, and platforms consumed by them.
• Identify the problems, needs and preferences that are worth solving. always looking to maximize customer satisfaction and loyalty.
• Understand market rhythms, events, sudden opportunities, competitive threats and changing regulations and their influence in the product roadmap and strategy.
• Engage with the Product Manager to analyze market research and understand the business drivers that trigger feature requests.
• In collaboration with the Product Manager and IT, guide the sequencing of the features that generate the highest value for the customers and GMF through the understanding of which problems need to be solved, which solutions would best solve them and the feasibility of delivering those solutions.
• Business rules interpretation for functional and technical requirements, product designs and documentation for business solutions.
• Establish shared understanding of customer's needs before moving to problem solving.
• Work with the Agile or Hybrid teams to craft high quality customer-centric user stories that exceed customer expectations.
• Work closely with internal business units to facilitate project completion.
• Provide Quality Assurance Testing for production implementation.
• Drive product assessments and requirements based on product performance metrics.
• Perform other duties or special project as assigned/required

Qualifications

• Bachelor's degree.
• Fluent in English, Portuguese and/or Spanish (desired)
• Knowledge and experience of vehicle retail and insurance finance business or related finance industry (desired).
• Knowledge in the implementation of IT projects (Finance business or related finance industry).
• Proven expertise of Agile Framework and Scrum Methodologies

GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status or disability.