Systems Analyst

Há 3 dias

São Paulo, São Paulo, Brasil Dev Tempo inteiro R$40.000 - R$80.000 por ano

Are you in Brazil, Argentina or Colombia? Join us as we actively recruit in these locations, offering a comfortable remote environment. Submit your CV in English, and we'll get back to you

We invite a responsible and eager-to-learn Network Operations Center Engineer to join our 24/7 support team, helping ensure the stability and performance of client applications and infrastructure. Our client provides retailers with a centralized, flexible, and secure payment platform that enables customers to shop anytime and through any channel. You'll respond to incidents, troubleshoot issues, and monitor systems, collaborating closely with teammates and providing timely updates to stakeholders.

What's in it for you:

  • Join a global IT team, gain international company experience, and enjoy the flexibility of 8-hour shifts
  • Work hands-on with modern monitoring and alerting tools, incident management systems, and cloud platforms
  • Build your skills in a 24/7 operational support environment, improving resilience, problem-solving, and analytical thinking

Is that you?

  • 2+ years of experience in IT support and incident management
  • Hands-on experience troubleshooting hardware, operating systems, networks, and web applications
  • Solid Linux and Windows administration skills (services, networking, logs, performance)
  • Experience with monitoring, alerting, and observability tools (LogicMonitor, Datadog)
  • Familiar with cloud platforms (AWS, Azure) — core services such as EC2/VMs, ECS, S3/Storage, networking, load balancing, scaling.
  • Understanding of web application architecture and servers (Apache, NGINX, IIS)
  • Basic knowledge of networking concepts (DNS, TCP/IP, HTTP, SSL, routing, firewalls)
  • Intermediate+ English level (verbal and written)
  • Excellent communication, collaboration, and documentation skills
  • Flexibility and adaptability in a 24/7 support environment
  • Ability to follow processes consistently
  • Ability to quickly learn and develop technical skills, adjusting to evolving tools, processes, and workflows
  • Analytical mindset and logical approach to troubleshooting

Desirable:

  • Familiarity with Prometheus, Grafana, and PagerDuty
  • Experience with Jira and Confluence
  • Experience with MongoDB and container management tools (k8s, Docker)
  • Understanding of cloud-based infrastructure principles

Key responsibilities and your contribution

In this role, you'll be part of our 24/7 support team, ensuring the stability and performance of client applications and infrastructure. You'll work in rotating 8-hour shifts that include days, evenings, nights, and weekends.

  • Provide technical support for client applications, including incident response, troubleshooting, and escalation when required
  • Investigate and resolve issues in Windows and Linux environments using logs, metrics, and monitoring data
  • Monitor system health and performance using DataDog and LogicMonitor
  • Configure and maintain DataDog monitors, dashboards, and alerts
  • Suggest improvements to application performance and reliability based on analysis
  • Share timely and clear updates to teammates, stakeholders, and clients on incidents and resolutions

Our next steps:

Submit a CV in English — Intro call with a Recruiter — Interview — Offer

Interested? Find out more:

How we work

LinkedIn Page

Our website

IG Page

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