Senior Business Coach
1 semana atrás
The Senior Business Coach (BC) helps Amazon improve the quality of its last mile delivery network in Americas. Specifically, BCs support DSPs in making business decisions that enable them to build healthy, sustainable businesses. As trusted advisors, Business Coaches work alongside DSPs, supporting business planning and strategy and helping owners address business and operational challenges.
What You'll Do
As a Senior BC, you'll oversee a portfolio of 20-40 DSP owners assigned to delivery stations across Brazil. BCs support owners at different stages of their business. BCs coach DSPs on how to improve delivery quality and reliability and they advocate on behalf of DSPs by aggregating data and anecdotes and engaging regional operational support teams and program stakeholders to address issues impacting DSP experience in the program. You will provide support for owners by removing obstacles and improving financial, operational, and safety outcomes across the network. You'll also collaborate with a cross-functional team of internal stakeholders including, but not limited to, station operations managers, program managers, compliance, legal, and finance. The successful Candidate will help analyze problems, action insights, deliver recommendations, and drive change both internally and externally.
Key job responsibilities
- Supporting owners as they launch, ramp, and flex their businesses seasonally to meet customer demand across the network; interviewing candidates to join the DSP program
- Guiding owners as they manage an array of financial and operational issues, build scalable, quality processes to deliver consistent business results, and navigate frequent program changes
- Facilitating regular business reviews to discuss overall performance and new opportunities as well as to provide benchmarking data and insights.
- Driving continued DSP engagement with the program including supporting local events with DSPs and regional stakeholders
- Identifying DSP program and workflow inefficiencies and implementing improvements at the network level to improve the DSP owner experience
Additional Responsibilities
- Work both strategically and tactically
- Use expertise and business judgment to determine the right priorities, inform account management activities, and design long-term solutions
- Define strategy in ambiguous environments, influence and negotiate priorities with other teams, and determine where to simplify or extend solutions for the best outcome
- Handle complex issues and escalations including diving deep and knowing how and when to escalate effectively
- Work collaboratively in a cross-functional environment with various stakeholders
A day in the life
Review metrics of DSPs to find root causes on several defects.
Write documents to ask for resources, support, guidance from leadership.
Discuss opportunities to improve quality of DSPs.
Work with BI teams to improve automation on information for analytics.
Meet with DSPs to explain the metrics they need to deliver.
Dive deep on defects that affect DSP experience.
Travel (40% of the time); the role is based out of our Sao Paulo office, but this individual will travel regularly to delivery stations to support the portfolio of DSPs in markets.
About the team
As custodians of the Delivery Service Partner (DSP) Program, the Latam Business Coach (BC) organization is dedicated to helping Amazon improve the quality of our last-mile delivery network in Latin America. Business Coaches work to ensure DSPs are providing reliable capacity to the network and achieving strong performance outcomes while enabling an exceptional DSP experience .
- Bachelors degree;
- Experience analyzing data and best practices to assess performance drivers;
- Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar;
- Advanced English.
- International Coach Federation Credentialed (ACC/PCC/MCC);
- Experience working with or owning a small business.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
Commercial Finance Sr Business Partner
1 semana atrás
Bragança Paulista, São Paulo, Brasil Organon Tempo inteiro R$80.000 - R$120.000 por anoJob DescriptionDescription of The Position Lead the construction and management of budgets and forecasts. Act as business partner supporting the BUs in strategic projects and analysis as well as the preparation of business reviews for senior leadership.Responsibilities Lead the Forecasts and Budget cycles working closely with the leadership team to...
-
Bragança Paulista, São Paulo, Brasil Amazon Tempo inteiro US$120.000 - US$180.000 por anoAt Amazon we strive to be Earth's most customer-centric company. Our passion for invention leads us to continually pioneer and globalize new businesses and customer offerings. As a result, Amazon continues to grow and evolve across many different business lines.In supporting this growth and evolution, Amazon Finance Operations (FinOps) goal is to deliver...
-
ProServe Area Delivery Leader
Há 4 dias
Bragança Paulista, São Paulo, Brasil Amazon Tempo inteiro US$120.000 - US$240.000 por anoThe Amazon Web Services Professional Services (ProServe) team is looking for an experienced ProServe Area Delivery Leader (PADL) to join our Shared Delivery Team (SDT). This senior leadership role is responsible for all delivery activities within the Area (single/multi-country or Practice/Industry), ensuring optimal support while maximizing team utilization...
-
Security & Loss Prevention Expert, BR Security & Loss Prevention
2 semanas atrás
Bragança Paulista, São Paulo, Brasil Amazon Tempo inteiro R$90.000 - R$120.000 por anoThe Security & Loss Prevention Expert is responsible for overseeing two or more sites in the Cluster area region. Responsibilities include Theft investigations, Workplace Violence/Workplace Incident Management interviews, and Physical Security of buildings. Responsible for establishing risk-based security standards for Amazon´s First, Middle and Last Mile...
-
Especialista em custos
Há 5 dias
Bragança Paulista, Estado de São Paulo, Brasil East-West Seed Tempo inteiroWe’re Hiring: Cost Specialist East West Seed is a globally renowned leader in the vegetable seed industry, dedicated to improving the livelihoods of smallholder farmers through high-quality seeds and innovative agricultural solutions. With a rich legacy of over four decades, we have consistently driven agricultural transformation across the globe,...
-
Turbo Supply Chain Senior Analyst
2 semanas atrás
Bragança Paulista, São Paulo, Brasil Rappi Tempo inteiro R$80.000 - R$150.000 por anoHey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and secondsDo you want to know why Rappi? WE SEE OPPORTUNITIES where others see problems WE SEE CLOSE where others see distance WE SEE ADRENALINE where others see pressure.Join a team where we are all capable of...
-
HR / Health Manager (grade 12)
2 semanas atrás
Várzea Paulista, São Paulo, Brasil Aumovio Tempo inteiro R$60.000 - R$120.000 por anoCompany Description Since its spin-off in September 2025 AUMOVIO continues the business of the former Continental group sector Automotive as an independent company. The technology and electronics company offers a wide-ranging portfolio that makes mobility safe, exciting, connected, and autonomous. This includes sensor solutions, displays, braking and comfort...
-
HR / Health Manager (grade 12)
2 semanas atrás
Várzea Paulista, São Paulo, Brasil AUMOVIO Tempo inteiro R$120.000 - R$240.000 por anoCompany DescriptionSince its spin-off in September 2025 AUMOVIO continues the business of the former Continental group sector Automotive as an independent company. The technology and electronics company offers a wide-ranging portfolio that makes mobility safe, exciting, connected, and autonomous. This includes sensor solutions, displays, braking and comfort...
-
Lençóis Paulista, Estado de São Paulo, Brasil Bracell Tempo inteiroBuscamos um(a) profissional para ser responsável por gerar conhecimento estratégico sobre mercados, concorrência, clientes e tendências globais que impactam a cadeia de valor — focado na etapa de insumos florestais. Atuar como ponte entre a operação, controladoria, planejamento estratégico e a alta direção, fornecendo dados e insights para apoiar...
-
Senior Business Coach
Há 6 dias
Bragança Paulista, Brasil Amazon Tempo inteiroEqual parts advisor and operating partner, Amazon's team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses.The Senior Business Coach (BC) helps Amazon improve the quality of its last mile delivery network in Americas.Specifically, BCs support DSPs in...
-
Senior Manager
1 semana atrás
Bragança Paulista, Brasil Amazon Tempo inteiroSenior Manager, PXTAt Amazon, we are guided by customer obsession rather than competitor focus, passion for invention, and long-term thinking.We are seeking the world's brightest minds to join us in offering customers low prices, vast selection and fast delivery.We are constantly inventing new ways to get packages to customers faster than ever before, and...
-
Senior Manager, Brazil Public Policy
Há 6 dias
Bragança Paulista, Brasil Amazon Tempo inteiroWork hard, have fun and make history with Amazon Public Policy.The Senior Manager, Brazil Public Policy, will lead Amazon's public policy team in Brazil, and will be responsible for developing and executing government affairs advocacy objectives and political priorities for Amazon in the country.The Senior Manager will effectively educate key government...
-
Commercial Finance Sr Business Partner
1 semana atrás
Bragança Paulista, Brasil Organon Tempo inteiroJob DescriptionDescription of The Position Lead the construction and management of budgets and forecasts.Act as business partner supporting the BUs in strategic projects and analysis as well as the preparation of business reviews for senior leadership.Responsibilities Lead the Forecasts and Budget cycles working closely with the leadership team to formulate...
-
Program Manager, Payment Business Operation
1 semana atrás
Bragança Paulista, Brasil Amazon Tempo inteiroAt Amazon LATAM we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.In LATAM, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...
-
Gerente De Projetos Sênior
Há 4 dias
Bragança Paulista, Brasil Mastery Consulting - Assessoria Em Sistemas de Informática Ltda. Tempo inteiro1 day ago Be among the first 25 applicants Job Overview A Mastery Consulting, com mais de 30 anos de experiência no mercado de soluções e serviços especializados em TI, está em busca de um Gerente de Projetos Sênior focado em Governança e Novas Demandas para atuar em um de nossos clientes globais para início imediato com duração mínima de 6 meses...
-
Senior Manager Tax
Há 6 dias
Bragança Paulista, Brasil Amazon Tempo inteiroJoin our dynamic Tax Controversy & Risk Management team and drive strategic initiatives that maximize value for our company As the Tax Senior Manager, you'll be a key leader in shaping the future of our organization's tax strategy and positioning us for continued success.You will lead our Tax Controversy team, which includes managing tax audits, tax...
-
Consultor(A) De Desenvolvimento E Dados
Há 4 dias
Bragança Paulista, Brasil Volt Robotics Tempo inteiroJoin to apply for the Consultor(A) De Desenvolvimento E Dados - Pleno/Sênior role at Volt Robotics Sobre a oportunidade: Buscamos um profissional de tecnologia com forte base em desenvolvimento e ciência de dados para atuar no desenho e implementação de soluções avançadas de análise, automação, integração de sistemas e modelagem aplicada ao setor...
-
Senior Sales Manager
3 semanas atrás
Bragança Paulista, SP, Brasil Exacta Solutions Ltd Tempo inteiroSenior Sales Manager / Business Development Manager – B2B iGaming Platform Provider (Brazil Focus) Location: Brazil (Remote – OR Open to frequent travel) Languages: Fluent Portuguese & English Industry: iGaming / B2B Platform Sales About the Company: Our client is a fast-growing B2B iGaming Platform Provider offering a cutting-edge suite of products and...
-
Bragança Paulista, Brasil Amazon Tempo inteiroThe Americas DSP team partners with entrepreneurial individuals who manage their own delivery businesses across Brazil, Canada, Mexico, and the U.S. Together, we build sustainable and scalable delivery capacity so that Amazon can continue to delight customers with fast, efficient, and bar-raising fulfillment of their orders.The Country Parity, Expansions,...