Engagement Manager

Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG We are excited to learn more about you and your unique background.

Our Engagement Manager is responsible for planning, executing, and implementing multiple small to medium size projects or supporting projects functions (PMO, Risk and Issue management) in specified roles under the guidance of the lead PM. Works as a cross-functional leader between different delivery groups and stakeholders (technical and non-technical) coordinating various project elements, requesting resources, and ensuring effective communication among team members, stakeholders, and customers.

We are looking for an Engagement Manager who will:

• Manages one to multiple small to medium projects and/or works with the main PM in executing the project. 

• Responsible for a function within the project, such as risk and issue management, reporting, etc. and can also be asked to manage projects end to end. 

• Involved in creating / providing input to the project initiation documentation, the delivery approach, and the internal program review and solution delivery review for internal program approval. 

• Deliver the project within the agreed budget, scope, and time, manage risks and issues, ensure quality of deliverables and documents, and implement the appropriate delivery practices and methods. 

• Create communication plans, facilitating meetings and forums, and establishing project infrastructure for information sharing with teams and stakeholders.  

• Creating or inputs into the project budget and resource forecast, and tracks the project delivery to budget, proactively managing issues and changes with the account lead.  

• Participate in initiatives that benefit the delivery practice or the CSG improvement. 

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor's degree or equivalent experience

• Minimum of 1-3 years' experience managing projects and/or service delivery

• Ability to read, write, speak and understand the English language in a business environment

CSGer Perks & Benefits 

• Work from Home

• Employee Belonging Groups

• Medical / Dental / Life Insurance

• Meal Voucher

• Day-care benefits

• Paid Vacation, Volunteer, Birthday, and Holiday Time Off

• And so much more

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Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at or email us at CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect—that's just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.