SAP AMS Project Manager

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We are looking for
(job name)
who wants to learn and transform his career.

In this role you will: (responsibilities)

Overview

The SAP AMS Project Manager is responsible for managing the delivery of SAP Application Management Services across multiple modules and business areas. This role oversees incident, problem, change, and enhancement management, ensuring compliance with SLAs, high-quality service delivery, and alignment with business objectives. The SAP AMS Project Manager also drives continuous improvement, governance, and customer satisfaction in a global delivery model.

Key Responsibilities

Service & Project Delivery

Manage day-to-day SAP AMS operations, including incident, problem, change, and service request management.

Oversee delivery of SAP enhancements, small projects, and rollouts within agreed timelines and budgets.

Ensure SLAs, KPIs, and service quality targets are consistently achieved.

Coordinate with SAP Basis, Functional, and Technical teams to resolve issues and deliver solutions.

Drive root cause analysis and preventive measures to reduce recurring incidents.

Stakeholder & Client Management

Act as the primary contact for clients regarding SAP AMS delivery.

Facilitate regular status, governance, and steering committee meetings.

Build and maintain strong business stakeholder relationships across Finance, Supply Chain, and other SAP domains.

Translate business priorities into SAP AMS delivery plans.

Team & Vendor Coordination

Manage onshore/offshore AMS delivery teams across SAP modules (FI, CO, MM, SD, PP, etc.).

Allocate resources and track performance of functional and technical consultants.

Collaborate with third-party vendors for specialized SAP services (e.g., Cloud, S/4HANA, integrations).

Governance, Reporting & Financials

Prepare and deliver monthly/quarterly service performance reports.

Track AMS budgets, contract compliance, and cost optimization initiatives.

Identify and escalate risks/issues with mitigation strategies.

Continuous Improvement & Innovation

Recommend SAP process improvements and automation opportunities.

Support migration, upgrades, or transition projects (e.g., ECC to S/4HANA).

Drive adoption of ITIL best practices, Agile, or DevOps in SAP AMS delivery.

Qualifications & Skills

Bachelor's degree in Information Technology, Business, or related field.

7+ years of experience in SAP project/AMS management.

Strong knowledge of SAP modules (FI, CO, MM, SD, PP, etc.) and integration points.

Experience with ITIL processes (Incident, Problem, Change, Release Management).

Proven track record in managing global/onshore-offshore delivery models.

Excellent client-facing and stakeholder management skills.

PMP, ITIL, or SAP certifications (SAP Solution Manager, Activate, S/4HANA) preferred.

Key Competencies

Deep understanding of SAP AMS operating model.

Strong leadership and team coordination skills.

Analytical, problem-solving, and decision-making ability.

Customer-first mindset with service excellence orientation.

Ability to manage multiple projects and priorities simultaneously.

What can you expect from us?

• Professional development and constant evolution of your skills, always in line with your interests.

• Opportunities to work outside Brazil

• A collaborative, diverse and innovative environment that encourages teamwork.

What do we offer?

TCS Benefits – Brazil:

Health insurance

Dental Plan

Life insurance

Transportation vouchers

Meal/Food Voucher

Childcare assistance

Gympass

TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates

Partnership with SESC

Reimbursement of Certifications

Free TCS Learning Portal – Online courses and live training

International experience opportunity

Discount Partnership with Universities and Language Schools

Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire

TCS Gems – Recognition for performance

Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer

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