Training and Quality Inspection Expert
Há 23 horas
About Us
Keeta
, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "
We help people eat better, live better,
" we're taking innovation to the global stage Within just one year, Keeta has become an industry leader in Hong Kong. With our ongoing expansions into Saudi Arabia, Keeta achieved the remarkable feat of launching 5 cities in just 17 days, allowing the Arab world to witness the speed of China Keeta offers exciting opportunities to join a transformative journey that is shaping the future of delivery and retail. Join Keeta, explore the world.
Know more:Keeta website
Job Responsibilities
- Training System Development:
Design and improve the team's training framework and manuals based on business needs and team growth. Organize onboarding and ongoing training programs to continuously strengthen team expertise and service standards. - Quality Control Strategy & Implementation:
Lead the establishment of quality standards and comprehensive quality assurance systems for the team (including sample checks, full checks, and process reviews). Conduct regular quality audits and assessments, drive issue rectification, and set up preventive and improvement measures targeting common errors. - Process Monitoring & Closed-Loop Management:
Monitor key business processes such as merchant data upload, verification, and onboarding in real time. Use systematic indicators, sampling inspections, and automated tools to ensure rigorous quality monitoring. Analyze anomalies and issues with a data-driven approach, execute corrective actions, and follow up to guarantee the accuracy and integrity of team outputs. - Data Analysis & Continuous Optimization:
Evaluate operational data as well as training and quality control feedback on a regular basis. Propose and implement improvements to enhance team efficiency and service quality. - Cross-Functional Collaboration:
Work closely with Operations, Compliance, Product, and Sales teams to optimize processes and information flow, facilitating smooth merchant onboarding and ongoing success.
Job Requirements
- Experience in
quality control or training
. Hands-on experience in quality assessment, strategy development, process optimization, and continuous improvement, with an excellent grasp of quality assurance theories and common QA methodologies. - Logical thinker with strong
data analysis and process monitoring skills
; able to design and implement customized quality procedures according to business needs. - Effective communicator and collaborator, skilled at working across teams and driving team progress.
- Highly proactive, accountable, and results-driven; adaptable and willing to learn in a rapidly changing environment.
- Native Portuguese and fluent English (spoken, written, reading).
Job Highlights
- Join a startup-like business. Opportunity to participate in the design of key business processes and products.
- Grow alongside rapidly expanding businesses.
- Work with members from 26 countries and experience a diverse work environment.
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