Consultant III International Relocation

IAC III – INTERNATIONAL ASSIGNMENT CONSULTANT

About the job 

Primary Function 

Job Description 

The IAC/ International Assignment Consultant serves as the navigator and owner of the relocation process for their international assignees. You will provide subject matter expertise in relation to all assignment related issues. Your responsibilities may include administration of client's relocation policy/program, delivering expatriate compensation services, counseling on best utilization of resources (i.e. language and cross-cultural); coordinating the shipment of household goods, destination services, expense management, etc. while ensuring customer and client needs are met in a timely, efficient manner through impeccable customer service. 

Position is based out of São Paulo, Brazil, attendance in office is hybrid.

Major Duties And Responsibilities 

 

• Provide single point of coordination for all phases of international assignment activities on behalf of client as outlined in contractual agreement. Provide impeccable customer service to assignee and his/her family. 
• Coordinate and manage the delivery of Cartus core products and services to assigned customers according to client standards; manage vendors as dictated by client policy. 
• Counsel assignees as to the best utilization on international assignment program benefits 
• Demonstrate knowledge of Cartus products and services in all interactions with client and customer 
• Counsel assignees on the administration of their compensation and taxes while on assignment (i.e.: the Balance Sheet Approach for the calculation of assignment allowances and deductions such as COLA, housing allowance, housing norm, and hypothetical tax, as well as the principle of tax equalization or tax protection schemes, and pay delivery) ; partner closely with Compensation team to insure seamless service delivery 
• Demonstrate knowledge/expertise in ongoing administration of expatriate compensation elements; manage requirements for compensation updates (i.e.: payroll instruction forms to the Compensation team) on schedule 
• Proactively seek opportunities to resolve unique customer concerns and needs; identify opportunities for enhancement to current client processes. 
• Interpret customer needs while balancing client policy; proactively maintain communication with assignee and client throughout assignment life cycle 
• Ensure data integrity in all Cartus systems 
• Maintain compliance with Cartus corporate polices, programs, and standards 
• Other duties as assigned; training, special projects, etc. 

CRITICAL DIMENSIONS 
 

• Customer Advocacy 
• Strategic Thinking-strong Judgment/Decision Making skills 
• Teamwork 
• Excellent Communication Skills 
• Flexibility 
• Attention to Detail 
• Planning/Organizing 
• Interpersonal/Influencing 
• Cultural Awareness 

Qualifications/Selection Criteria 

 

• Bachelor's degree or equivalent work experience required 
• Minimum of 5 years related business experience in the customer service or relocation field required 
• Bilingual English/Portuguese. Spanish a plus. 
• Personal/professional expatriate experience a plus. 
• Expatriate/assignment compensation administration and tax experience required 
• Strong, demonstrated, well-developed customer service skills 
• Demonstrated analytical and process skills are a minimum requirement 
• High level of accuracy and process orientation required 
• Proven experience at project management and portfolio management required 
• Computer proficiency in MS Office required 

Employment Type 

Full-time 

Company 

Cartus 

About Us 

Realogy is a global provider of real estate services with a singular mission: We serve agents. This strategy is aimed at growing the base of high-performing independent sales agents at our company-owned and franchisee brokerages, providing services to make them more productive and their businesses more profitable. 

Cartus, the market leader in global mobility, offers a full spectrum of global relocation services including outsourced relocation services, consulting, and language and intercultural training, guiding clients through thousands of moves, large and small, unique and complex. Cartus' industry-leading Real Estate Assistance Programs for financial institutions, associations, membership organizations and corporations introduce customers to nationally recognized brokerages with the Cartus Broker Network. 

For more than 60 years with offices and employees around the globe, we've helped more than 4 million relocating employees and their families find their way to new homes, new communities, and new experiences in more than 185 countries. In 2018, we helped transfer approximately 171,000 corporate employees, expatriate assignees, and affinity members into and out of 150 countries.