Empregos atuais relacionados a Technical Support Engineer - Sao Paulo Brazil - São Paulo Office

  • Technical Support Engineer

    2 semanas atrás

    Brazil Traefik Labs Tempo inteiro

    At Traefik Labs, we don’t just "close tickets." We solve the complex infrastructure puzzles that power the modern web. We are looking for a Technical Support Engineer who lives and breathes cloud-native ecosystems. This role is for someone who loves diving deep into Kubernetes , understands the nuances of Ingress Controllers, API Gateways, and API...

  • Technical Support Engineer

    1 semana atrás

    São Paulo, Brasil Sangfor Technologies Tempo inteiro

    Responsibilities: Face-to-face engagement (on-site support) with Customer to provide Technical Support In charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer. Technical support by phone, email and another remote way. Provide training to internal...

  • Technical Support Engineer

    2 semanas atrás

    Brazil, BR Traefik Labs Tempo inteiro

    At Traefik Labs, we don’t just "close tickets." We solve the complex infrastructure puzzles that power the modern web. We are looking for a Technical Support Engineer who lives and breathes cloud-native ecosystems.This role is for someone who loves diving deep into Kubernetes, understands the nuances of Ingress Controllers, API Gateways, and API...

  • Technical Support Engineer

    2 semanas atrás

    Brazil Traefik Labs Tempo inteiro

    At Traefik Labs, we don’t just "close tickets." We solve the complex infrastructure puzzles that power the modern web. We are looking for a Technical Support Engineer who lives and breathes cloud-native ecosystems. This role is for someone who loves diving deep into Kubernetes , understands the nuances of Ingress Controllers, API Gateways, and API...

  • Technical Support Engineer

    2 semanas atrás

    Brazil Traefik Labs Tempo inteiro

    At Traefik Labs, we don’t just "close tickets." We solve the complex infrastructure puzzles that power the modern web. We are looking for a Technical Support Engineer who lives and breathes cloud-native ecosystems.This role is for someone who loves diving deep into Kubernetes, understands the nuances of Ingress Controllers, API Gateways, and API...

  • Technical support engineer

    2 semanas atrás

    São Paulo, Brasil Sangfor Technologies Tempo inteiro

    Responsibilities:Face-to-face engagement (on-site support) with Customer to provide Technical SupportIn charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer.Technical support by phone, email and another remote way.Provide training to internal and...

  • Technical Support Engineer

    Há 5 horas

    São Paulo, Brasil Sangfor Technologies Tempo inteiro

    Responsibilities:Face-to-face engagement (on-site support) with Customer to provide Technical SupportIn charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer.Technical support by phone, email and another remote way.Provide training to internal and...

  • Technical Support Engineer

    2 semanas atrás

    são paulo, Brasil Traefik Labs Tempo inteiro

    At Traefik Labs, we don’t just \"close tickets.\" We solve the complex infrastructure puzzles that power the modern web. We are looking for a Technical Support Engineer who lives and breathes cloud-native ecosystems. This role is for someone who loves diving deep into Kubernetes , understands the nuances of Ingress Controllers, API Gateways, and API...

  • Technical Support Engineer

    Há 7 dias

    São Paulo, Brasil Sangfor Technologies Tempo inteiro

    Responsibilities Face-to-face engagement (on-site support) with customer to provide technical support. In charge of or assist on POC (Proof of Concept), demonstrations, presentations, technical exchanges, tracking and fixing technical issues, and training partners and customers. Provide technical support by phone, email, and other remote channels. Provide...

  • Technical Support Engineer

    2 semanas atrás

    São Paulo, Brasil Ebury Tempo inteiro

    Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in , we’ve grown to a diverse team of over 1, professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment...

Technical Support Engineer

2 semanas atrás

Sao Paulo Brazil São Paulo Office Tempo inteiro

Technical Support Engineer – Level 3

At Park Place Technologies, a "customer first" attitude is inherent in every engagement with our customers. The Technical Support Engineer L3 is responsible for proactively responding to technical problems and incidents for customers supported under Park Place Technologies Maintenance and/or Managed Services offerings. This individual provides Level Three (L3) technical support on data center equipment and possesses original equipment manufacturer (OEM) technical product knowledge of the specific server, storage, or network hardware and/or software assigned for their role. The Solutions Support team is primarily focused on delivering Level 3 technical support post-sales. The team is also engaged to collaborate on delivering on our whole solutions lifecycle, which may include presales, professional services architecting, implementing, supporting, maintaining, and decommissioning data center solutions to ensure the continuity of business operations for all customers. This role is expected to work with other members of our Solutions Support organization in implementing and supporting Maintenance or Managed Services solutions for new and existing customers. In addition, the Technical Support Engineer L3 is responsible for working with our Research and Development (R&D) team to research, test, create, and deliver documentation and training as a part of our New Product Introduction (NPI) process for the release and support of new products and services.

Responsibilities:

  • Deliver technical support and service solutions for Maintenance or Managed Services customers in line with industry best practice to deliver continual service improvement over the whole service lifecycle.
  • Provide remote level three technical support to field engineers and customer end users, via problem identification, troubleshooting, diagnostics, and repair strategies to resolution.
  • Responsible for creation and review of technical solutions in the form of action plans and knowledge documents and approving knowledge base articles.
  • Manage the customer's expectations, exhibit excellent communication skills while securing customer confidence in Park Place Technologies to maintain and manage their equipment.
  • Work closely with Client Services to ensure new customers are migrated with seamless handover / transition into our Maintenance or Managed Service services.
  • Strive for continual service improvement based on a desire to become a world class Maintenance and Managed Service provider.
  • Actively monitor an assigned queue for incoming support requests raised by customers.
  • Prioritize tickets based on the severity of the situation.
  • Engage with vendor partners to ensure that customer issues are resolved in an expedient manner.
  • Update internal ticketing system: add action plans, update incidents with all customer communications and ensure accurate time logging.
  • Participate in 7x24x365 call rotation.
  • Contribute proactively to new product and service development.
  • Assist with R & D initiatives.
  • Develop new lab environments as required to support NPI, R&D, and training initiatives.
  • Attend internal product training classes.
  • Other duties as assigned.

Basic Qualifications:

  • Bachelor's degree,
  • 4 + years' experience working in a Level 2/3 technical support or IT administration role, predominantly working within IT datacenter services. (Managed Services focus.)
  • 4 + years' experience working in a Level 2/3 technical role with system installation, upgrades, and hardware Field Replacement Unit (FRU) procedures of products assigned. (Maintenance Services focus.)
  • Background in engineering, service and support required.
  • Strong interpersonal and communication (verbal and written) skills required, including strong telephone etiquette.
  • Ability to understand and navigate technical situations with strong problem-solving skills.
  • Productive with minimal supervision and possess excellent time management skills.
  • Working knowledge of the specific OEM operating environments for the assigned products you will be supporting, including all relevant diagnostic tools and utilities.
  • Experience working in a professional and consultative manner with customers, management, and platform vendor support requirements.
  • Ability to work under pressure with calmness and composure.
  • Ability to thrive in a team environment where resolutions may require a group effort. Fluent in English.
  • Insert product/technical expertise requirements here: e.g., VMware, NetApp, Unix, etc….

Preferred Qualifications:

  • Vendor certifications a plus (Insert certification requirements here, e.g. (NCA/NCP, VCP, MSCA,) – may be required for specific platform support needs.

Travel:

  • 10%

#LI-HW1