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Technical Lead

2 semanas atrás

São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiro

Provide end-to-end application support for a portfolio of .NET applications, ensuring stability, performance, and continuous improvement. Act as the Subject Matter Expert (SME) for business-critical systems, handling incidents, service requests, and minor enhancements while coordinating closely with business stakeholders across LATAM.

Key Responsibilities

  • Incident Management
  • Resolve application incidents within defined SLAs.
  • Perform root cause analysis and implement preventive measures.
  • Escalate critical issues to development or infrastructure teams when required.
  • Service Requests
  • Handle user requests such as configuration changes, access management, and reporting needs.
  • Provide timely resolution and clear communication to end-users.
  • Minor Enhancements
  • Develop and deploy small-scale changes in .NET applications (bug fixes, UI tweaks, workflow adjustments).
  • Ensure enhancements are aligned with business requirements and follow coding standards.
  • SME Role
  • Act as the go-to expert for supported applications.
  • Document application workflows, dependencies, and support procedures.
  • Provide knowledge transfer and training to junior team members.
  • Business Coordination
  • Collaborate with LATAM business teams to gather requirements and clarify issues.
  • Translate technical solutions into business-friendly language.
  • Participate in regular stakeholder meetings to align IT support with business priorities.

Technical Skills

  • Strong proficiency in .NET Framework (C#, ASP.NET, MVC, Web API).
  • Experience with SQL Server for troubleshooting and query optimization.
  • Familiarity with IIS, Windows Services, Azure App Services for hosting and deployment.
  • Knowledge of DevOps tools (Azure DevOps, Git, CI/CD pipelines).
  • Understanding of ITIL processes (Incident, Problem, Change Management).

Language & Communication

  • Portuguese (mandatory) – to support Brazil-based users.
  • Spanish (Good to have) – to support wider LATAM user base.
  • Strong written and verbal communication skills in both languages along with English for effective collaboration and documentation.

Job Location: Primary Location: São Paulo - Brazil