Staff Devops Site Reliability Engineer

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America's 100 million homes. We're all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members' careers as they expect their teams to be on creating solutions for Pros.  

  WHAT'S IN IT FOR YOU?

• Remote environment: totally built to make you feel that we are all together in one space without leaving your home office
• Self Managed PTO: Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need
• Flexible work hours: We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance
• A culture built on innovation that values big ideas: We are always open to new ideas that will improve the life of our Pros
• MacBook (or PC if you prefer) + Setup Fee ($500): What is remote work without the right tools? Here at HCP, you can choose your computer and set up your home office

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING?

As a Staff Site Reliability Engineer II, you play a critical role in a team that architects, builds, scales, monitors, and secures our cloud infrastructure. You lead performance and reliability improvements across Housecall Pro's databases and data usage patterns, working cross-functionally to champion scalable, cloud-native systems that support self-service and high availability.

You bring deep technical expertise and a collaborative mindset to partner with product, engineering, and platform teams. You proactively identify and resolve production issues, focusing on long-term maintainability. You join developer calls, provide architectural guidance, and coach best practices with empathy and clarity. You navigate infrastructure trade-offs with ease and contribute to strategic initiatives related to security, compliance, and business continuity.

You thrive in fast-paced environments and are comfortable in on-call rotations, using your expertise to triage issues and guide resolutions. You are joining a squad committed to enabling a large, fast-moving engineering organization through reliability, mentorship, and scalable systems design.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

In your day to day, you will: 

• Enjoy a mixture of schema design, reliability engineering, query and performance automation, security, and operations work
• Engage with engineers requesting support on a variety of projects related to infrastructure, observability, security and reliability
• Help develop and implement database scaling strategies like sharding, replication, and data partitioning for high-growth applications.
• Maintain and optimize MySQL and PostgreSQL databases for performance, stability, and security.
• Design, build, and maintain database schemas and storage systems that support scalable application growth
• Monitor and troubleshoot production applications and databases, ensuring high availability and performance
• Optimize cloud resources to ensure cost-effectiveness and scalability
• Collaborate cross-functionally to lead initiatives such as disaster recovery, ETL, data classification, software upgrades, and compliance
• Foster a culture of best practices by providing mentorship and technical guidance to junior team members
• Stay current with industry trends and emerging technologies, evaluating and integrating new tools and methodologies to enhance our service delivery capabilities

We think this role is for you if have...

• 8+ years of experience in DevOps, Software Engineering, Site Reliability Engineering (SRE), or related roles
• 3+ years of hands-on experience designing, implementing, and managing relational databases in enterprise or government environments
• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent work experience
• Extensive experience with cloud platforms and services (i.e. AWS, Azure, Google Cloud) and containerization technologies (i.e. Docker, Kubernetes)
• Strong background in monitoring and alerting tools (i.e. Prometheus, Grafana, Datadog) to ensure system reliability
• Strong knowledge of database architecture, data modeling, indexing, and query optimization
• Strong problem-solving skills and the ability to innovate and implement creative solutions
• Familiarity with infrastructure-as-code tools (i.e. Terraform, CloudFormation, Pulumi)
• Excellent communication skills to collaborate effectively with cross-functional teams
• Attention to detail and a commitment to producing high-quality results

What will help you succeed???

• Strong systems thinking and ability to balance long-term objectives with immediate priorities
• Comfort with discussing tradeoffs between B-tree and bitmap indexes
• Understanding (and helping others understand) Cardinality, Data types, Transactions and Constraints in database design
• Familiarity with monitoring and logging tools (e.g., Prometheus, ELK Stack)
• Experience with infrastructure automation and configuration management
• Understanding of software development and agile methodologies
• Strong problem-solving skills and a passion for identifying and implementing innovative solutions

Let's talk numbers
Our compensation range for this role begins at 7500 USD dollars.

Housecall Pro is a fintech company founded in 2013. We built a SaaS platform that helps Home Service Professionals operate their businesses. We created the application for plumbers, electricians, and other Pros in the home improvement/trades industries.

Housecall Pro is a simple, cloud-based field service management software platform aimed at helping companies keep track of jobs, monitor technician activity, and produce invoices easily.

Our core product helps our clients with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. They used to struggle with the ton of paperwork after their hours. Now they can save time, and manage their business in one app.

We support more than 27,000 businesses and have over 1,300 ambitious, mission-driven employees in San Diego, Denver, and all over the world (including 200+ talented and innovative Engineers). #LI-Remote