CRM Sr Technology Consultant

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Key Responsibilities

• Influence and guide customers on ServiceNow leading practices to ensure future upgradability and maintainability.
• Exhibit thought leadership with advanced technical domain expertise, surpassing the capabilities of Senior Technical Consultants.
• Drive large-scale developments and complex deployment processes and integrate sophisticated technical solutions.
• Lead partner teams and technical governance across diverse engagements, resolving technical challenges and addressing gaps.
• Stay updated on ServiceNow capabilities and trends, sharing insights to drive optimal project outcomes.
• Lead advisory/co-deliver engagements with minimal oversight, identifying complex risks and issues early.
• Coach and mentor junior team members (Senior Technical Consultant, Technical Consultant, Associate Technical Consultant) on solutioning, building expertise, and addressing project challenges as they arise.
• Participate in workshops with customers to assess current processes and establish future-state processes.
• Design and deliver ServiceNow workflow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills / certifications on relevant technologies for CRM workflows.

Qualifications

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years experience as part of a professional services organization; or equivalent education/experience.
• Ability to travel up to 50%.
• FSI and Public Sector domain expertise in relevant CRM workflow areas.
• Creative with comfort running projects independently.
• Success driving complex issues through analysis and resolution.

• Experience working collaboratively.

• ServiceNow certifications in aligned workflow.

• Advanced english skills.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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