Full Stack Engineer

Há 7 dias


Recife, Pernambuco, Brasil COVERGO Tempo inteiro R$60.000 - R$120.000 por ano
Top Reasons To Join Us
  • Working for the Insurtech Market Leader.
  • 100% Remote
  • Working with cutting edge technologies (Kubernetes, Terraform, GraphQL etc.) and multiple Cloud providers (AWS/Azure/GCP).
About Us

At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.

  • We are a leading global no-code insurance platform for health, life, and P&C.
  • We're the winner of the Insurtech of the Year in all of Asia and other awards globally.
  • We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more.
  • We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world.
  • We are fully funded and backed by reputable VC funds and strategic institutional investors.
  • We have a global presence in Asia, EMEA and the Americas.
  • We've grown our annualized revenue by over 30x since January 2021.
  • We're constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world.
About the Role

We are seeking a Senior Full Stack Engineer with a strong focus on Support & Observability to join our global engineering support team. This role is ideal for engineers who are passionate about solving complex technical problems, improving system reliability, and delivering exceptional customer experiences.

You'll be part of the frontline technical team—working directly with customers, troubleshooting and resolving platform issues, and collaborating with engineering teams to improve our systems, tools, and processes. While this is a support-heavy role, solid software engineering skills and strong observability knowledge are essential.

About Support Team

Our Support Team acts as the first line of technical assistance for our customers and internal stakeholders. We not only resolve technical issues but also focus on advocating for customers, enhancing support tools, improving documentation, and collaborating closely with engineering teams to elevate the overall experience.

The team works closely with product and project engineering teams to deliver the best possible experience to our customers at scale, ensuring that solutions are not only reactive but also continuously improved for long-term impact.

What You Will Do
  • Triage and troubleshoot support issues, when required escalate to project or product engineering teams.
  • Analyze system behavior using observability tools—logs, metrics, tracing—to diagnose root causes of incidents in distributed systems.
  • Debug application code (primarily in .NET or NodeJS) and, when required, contribute fixes or code-level solutions.
  • Take ownership of technical issues by directly investigating and resolving problems at the code level, including identifying root causes and implementing fixes when necessary.
  • Work closely with our technical stack (AWS, Azure, GCP, Kubernetes, Dapr, Terraform, Temporal, Mongo Atlas, PostgreSQL) and our platform languages (.NET, NodeJS, Java).
  • Configure enterprise monitoring solutions.
  • Conduct thorough post-incident reviews to identify root causes and implement preventive measures.
  • Automate support needs, develop runbooks, improve and maintain support tools.
  • Participate in infrastructure capacity planning, demand forecasting, software performance analysis and systems tuning.
  • Understand our product offerings and continuously look for ways to improve the engineering support experience and platform engineering tooling.
  • Participate in R&D / explorations / automation with AI.
  • Help define and drive adoption of KPIs such as CSAT, NPS, resolution time, and first contact resolution.
  • Participate in strategic discussions around customer lifecycle, retention, and satisfaction.
  • Provide support coverage during the fixed late shift (3:00 AM - 12:00 PM Vietnam Time).
  • This role includes working on weekends and public holidays that fall on your scheduled workdays, with corresponding weekdays off.
What We Need
  • At least 4 years of experience in support or full stack engineering with a strong focus on delivery, observability, and cloud technologies.
  • Strong hands-on experience in software development with modern technologies such as .NET, and React or , with focus on backend.
  • Distributed Systems Troubleshooting: Proven track record of diagnosing and resolving complex issues in distributed systems.
  • Observability and Monitoring Tools: Experience in utilizing observability platforms for metrics, logs, and tracing to pinpoint root causes in microservice architectures.
  • Exceptional problem-solving skills and ability to take ownership of customer issues through to resolution.
  • Strong communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams.
  • Fluent in English; additional language skills are a plus.
  • A customer-first mindset—empathetic, responsive, and solutions-driven.
  • A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
  • Being adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
  • Willing and available to work the late shift.

You might thrive in this role if

  • You prefer short projects where you can go deep and chase a problem down vs. building long-term solutions over many months. You enjoy seeing multiple use cases, understanding the broad landscape, all while going deep on specific issues.
  • You have previous experience in the insurance or InsurTech space.
  • You are proficient with customer support platforms (e.g., Jira, Zendesk).
  • You have proven track record of leading and scaling customer service operations in a fast-paced environment.
Why You'll Love Working Here
  • International Environment
  • Competitive remuneration package
  • Fully Remote
  • 15 Days Annual Leave
  • 13th-month Pay
  • Annual Performance Bonus
  • Stock Options after 6 months
  • Health Insurance
  • Remote Work Allowance
  • Company activities and events
  • Learning and development plan

CoverGo Company

By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo's and you consent to the processing of your data as part of this application.



  • Recife, Pernambuco, Brasil Hashlist Tempo inteiro R$9.400 - R$150.400 por ano

    Hashlistis a platform for projects within the automotive industry.We establish supplier relationships with automotive companies and provide a one-stop shop for candidates interested in working in the industry.Are you ready to embark on this journey?We are looking for an experiencedSenior Full Stack Engineerto join our team on projects with a major OEM,...

  • Full Stack Engineer

    Há 7 dias


    Recife, Pernambuco, Brasil AgileEngine Tempo inteiro

    AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. WHY JOIN US If you're looking for a place to grow, make an...


  • Recife, Pernambuco, Brasil OEMPREGO Tempo inteiro R$90.000 - R$120.000 por ano

    Se você é apaixonado por desenvolvimento (e por JavaScript), se mantém sempre atualizado e quer ter impacto direto em um software que alcança milhões de usuários, essa é a oportunidade certa para vocêNo Recruta Simples, quando um cliente anuncia uma vaga de emprego, ela é divulgada automaticamente em +100 sites de emprego.Para isso, estamos...

  • Full Stack Marketer

    Há 5 dias


    Recife, Pernambuco, Brasil Universidade do SDR Tempo inteiro

    Vaga: Profissional de Marketing Digital Full-StackSobre o projeto:Estamos apoiando um empreendedor do setor de importação e consultoria internacional em uma nova fase de expansão digital. Buscamos um(a) profissional de marketing digital completo(a) para estruturar todo o ecossistema de geração de leads e autoridade online de um dos braços do...


  • Recife, Pernambuco, Brasil SIEG Soluções Fiscais Estratégicas Tempo inteiro R$90.000 - R$120.000 por ano

    Já pensou em fazer parte de uma das melhores empresas para se trabalhar no Brasil?Então esse pode ser o seu momento Ficamos em 8° lugar em São Paulo, 14° entre as empresas de TI e 32° entre as empresas do Brasil #sóorgulhoQual é a empresa? A SIEG Soluções E a vaga aberta é para Desenvolvedor Full Stack sêniorFoco:Atuar como referência técnica...


  • Recife, Pernambuco, Brasil SIEG Soluções Fiscais Estratégicas Tempo inteiro R$80.000 - R$120.000 por ano

    Já pensou em fazer parte de uma das melhores empresas para se trabalhar no Brasil?Então esse pode ser o seu momento Ficamos em 8° lugar em São Paulo, 14° entre as empresas de TI e 32° entre as empresas do Brasil #sóorgulhoMissão:Você precisará atuar como referência técnica no time, assumindo papel ativo em decisões arquiteturais, liderança...

  • Data Engineer III

    Há 5 dias


    Recife, Pernambuco, Brasil BANCO BRADESCO SA Tempo inteiro

    Sobre o BradescoO Bradesco é um dos maiores grupos financeiros do Brasil, com uma história marcada pelo pioneirismo e inovação. Por meio da nossa carteira amplamente diversificada de produtos financeiros, serviços bancários e de seguros contribuímos com a realização das pessoas e o crescimento sustentável de empresas e sociedade. Venha fazer parte...


  • Recife, Pernambuco, Brasil AgileEngine Tempo inteiro

    AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. WHY JOIN US If you're looking for a place to grow, make an...

  • Gerente de Projetos

    1 dia atrás


    Recife, Pernambuco, Brasil SIEG SOLUCOES INTELIGENTES LTDA Tempo inteiro R$90.000 - R$120.000 por ano

    ? Estamos contratando: Gerente de Projetos (Desenvolvimento de Software)Se você é apaixonado por tecnologia e tem experiência em liderar equipes de desenvolvimento, essa oportunidade é para vocêO que você vai fazer no dia a dia:Gerenciar o ciclo de vida dos projetos de software, garantindo entregas no prazo e com qualidade.Coordenar um time de...


  • Recife, Pernambuco, Brasil Liferay Tempo inteiro US$90.000 - US$120.000 por ano

    About LiferayLiferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges....