Field Services Team Leader

Há 2 dias

São Paulo, São Paulo, Brasil Lenovo Tempo inteiro US$40.000 - US$80.000 por ano
General Information

Req #

Career area:

Services

Country/Region:

Brazil

State:

São Paulo

City:

Sao Paulo

Date:

Friday, October 31, 2025

Additional Locations:

  • Brazil
Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

To find out more visit and read about the latest news via our StoryHub.

Description and Requirements

Lenovo Workplace Services acts as a Single Point of Contact (SPOC) for End User Managed Services, delivering comprehensive IT support to our customers' end users. Fully integrated with customer IT functions and processes, we provide end-to-end local and remote support designed to ensure seamless operations and exceptional user experiences.

About the Role

We're looking for a Field Services Team Leader to manage a team of Field Services Analysts who handle IT incidents and service requests for Lenovo's customers. You will be responsible for team performance, customer satisfaction, and continuous improvement—ensuring that our service delivery meets and exceeds expectations.

What You'll Do
  • Lead and support a team of Field Services Analysts in delivering IT support to end users.
  • Monitor and allocate resources to meet service level agreements (SLAs).
  • Track performance metrics and prepare reports for internal and customer meetings.
  • Serve as an escalation point for customer issues and ensure timely resolution.
  • Collaborate with the Quality Manager to maintain and update the team knowledge base.
  • Partner with the Service Delivery Manager on HR tasks, including hiring, performance management, and onboarding.
  • Develop training and career growth plans to keep team skills and certifications up to date.
  • Manage resource allocation, absenteeism, and turnover forecasting.
  • Participate in regular customer meetings and contribute to service improvement initiatives.
What We're Looking For

Key Competencies:

  • Strong customer communication skills (verbal and written) across all organizational levels, including Senior Management and CIO.
  • Ability to multitask, stay organized, and perform under pressure.
  • Proficiency with ITSM toolsets (ServiceNow preferred).
  • Working knowledge of ITIL/ITSM Methodology & Best Practices.
  • Professional fluency in English.

Experience & Education:

  • 5+ years of experience as a Team Leader or Manager in an internal or outsourced IT support environment.
  • Diploma or Degree in IT or a related business discipline.
  • ITIL Foundations certification required.
  • Technical certifications such as Microsoft Certified, Linux, or CompTIA A+ are highly desirable.
  • HDI certifications (e.g., HDI Desktop Advanced Support Technician, HDI Support Center Analyst) are a plus.

Additional Locations:

  • Brazil

  • Brazil

  • Field Service Engineer

    Há 2 dias

    São Paulo, São Paulo, Brasil 7f5baebb-f703-4a1a-935e-3013a781d4b9 Tempo inteiro R$60.000 - R$120.000 por ano

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Engineering ManagerRole...

  • SQA Team Leader

    2 semanas atrás

    São Paulo, São Paulo, Brasil Playtech Tempo inteiro R$60.000 - R$120.000 por ano

    Company Description About PlaytechFounded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech's proprietary technology to deliver innovative products and services to ensure a safe, engaging, and...

  • SQA Team Leader

    1 semana atrás

    São Paulo, São Paulo, Brasil PLAYTECH Tempo inteiro R$60.000 - R$120.000 por ano

    Company DescriptionAbout PlaytechFounded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech's proprietary technology to deliver innovative products and services to ensure a safe, engaging, and...

  • Vendedor Team Leader

    2 semanas atrás

    Sorocaba, São Paulo, Estado de São Paulo, Brasil Eletrofer Tempo inteiro

    Vendedor Team Leader – Loja Local:Jardim Simus-Sorocaba/SP Horário:Segunda a sexta das 08h às 18h, e aos sábados das 08h às 12h Sobre a Oportunidade Você é aquele profissional que adora vender, tem espírito de liderança e não mede esforços para bater metas? Então essa vaga é pra você! Estamos em busca de um Vendedor Team Leader para atuar em...

  • Vendedor Team Leader

    Há 7 dias

    Sorocaba, São Paulo, Estado de São Paulo, Brasil Eletrofer Tempo inteiro

    Vendedor Team Leader – Loja Local:Jardim Simus-Sorocaba/SP Horário:Segunda a sexta das 08h às 18h, e aos sábados das 08h às 12h Sobre a Oportunidade Você é aquele profissional que adora vender, tem espírito de liderança e não mede esforços para bater metas? Então essa vaga é pra você! Estamos em busca de um Vendedor Team Leader para atuar em...

  • Team Leader – Relacionamento com o Cliente

    2 semanas atrás

    São Paulo, São Paulo, Brasil Wdc Networks Tempo inteiro R$40.000 - R$60.000 por ano

    Vaga: Team Leader – Relacionamento com o ClienteLocal: São Paulo/SP – Presencial Horário: Segunda a sexta-feira – das 9h às 18h Modelo de contratação: CLT Área: Atendimento / Relacionamento Início previsto: 05 de janeiro de 2026Sobre a oportunidade A WDC Networks está em busca de um(a) Team Leader – Relacionamento com o Cliente, responsável...

  • Analista de Field Service

    2 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil 3AM IT SERVICES Tempo inteiro R$2.499

    *Field Service - Gestão de Ativos – Prestador de Serviços*Tipo de oportunidade: somente para profissionais com empresas – PJ.Modelo: Atendimento presencial à um cliente da 3AM IT.?? Período: Determinado - 01 mês com possibilidade de prorrogação;?? Horário Comercial;??Jaguaré, São Paulo/SP????Responsabilidades e Atribuições:Suporte de...

  • Analista de Field Service

    Há 7 dias

    São Paulo, São Paulo, Estado de São Paulo, Brasil 3AM IT SERVICES Tempo inteiro R$2.499

    *Field Service - Gestão de Ativos – Prestador de Serviços*Tipo de oportunidade: somente para profissionais com empresas – PJ.Modelo: Atendimento presencial à um cliente da 3AM IT.?? Período: Determinado - 01 mês com possibilidade de prorrogação;?? Horário Comercial;??Jaguaré, São Paulo/SP????Responsabilidades e Atribuições:Suporte de...

  • Integration Solution-Team Leader

    2 semanas atrás

    São Paulo, Estado de São Paulo, Brasil Keeta Tempo inteiro

    About UsKeeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to transform food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage.In less than one year, Keeta became an industry leader in Hong Kong, China. Soon after, we...

  • Vendedor Team Leader

    1 semana atrás

    Sorocaba, São Paulo, Estado de São Paulo, Brasil Eletrofer Tempo inteiro

    Vendedor Team Leader – Loja Local:Jardim Simus-Sorocaba/SP Horário:Segunda a sexta das 08h às 18h, e aos sábados das 08h às 12h Sobre a Oportunidade Você é aquele profissional que adora vender, tem espírito de liderança e não mede esforços para bater metas? Então essa vaga é pra você! Estamos em busca de um Vendedor Team Leader para atuar em...