Field Services Team Leader

Há 4 dias

São Paulo, São Paulo, Brasil Lenovo Tempo inteiro
General Information

Req #

Career area:

Services

Country/Region:

Brazil

State:

São Paulo

City:

Sao Paulo

Date:

Friday, October 31, 2025

Additional Locations:

  • Brazil
Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

To find out more visit and read about the latest news via our StoryHub.

Description and Requirements

Lenovo Workplace Services acts as a Single Point of Contact (SPOC) for End User Managed Services, delivering comprehensive IT support to our customers' end users. Fully integrated with customer IT functions and processes, we provide end-to-end local and remote support designed to ensure seamless operations and exceptional user experiences.

About the Role

We're looking for a Field Services Team Leader to manage a team of Field Services Analysts who handle IT incidents and service requests for Lenovo's customers. You will be responsible for team performance, customer satisfaction, and continuous improvement—ensuring that our service delivery meets and exceeds expectations.

What You'll Do
  • Lead and support a team of Field Services Analysts in delivering IT support to end users.
  • Monitor and allocate resources to meet service level agreements (SLAs).
  • Track performance metrics and prepare reports for internal and customer meetings.
  • Serve as an escalation point for customer issues and ensure timely resolution.
  • Collaborate with the Quality Manager to maintain and update the team knowledge base.
  • Partner with the Service Delivery Manager on HR tasks, including hiring, performance management, and onboarding.
  • Develop training and career growth plans to keep team skills and certifications up to date.
  • Manage resource allocation, absenteeism, and turnover forecasting.
  • Participate in regular customer meetings and contribute to service improvement initiatives.
What We're Looking For

Key Competencies:

  • Strong customer communication skills (verbal and written) across all organizational levels, including Senior Management and CIO.
  • Ability to multitask, stay organized, and perform under pressure.
  • Proficiency with ITSM toolsets (ServiceNow preferred).
  • Working knowledge of ITIL/ITSM Methodology & Best Practices.
  • Professional fluency in English.

Experience & Education:

  • 5+ years of experience as a Team Leader or Manager in an internal or outsourced IT support environment.
  • Diploma or Degree in IT or a related business discipline.
  • ITIL Foundations certification required.
  • Technical certifications such as Microsoft Certified, Linux, or CompTIA A+ are highly desirable.
  • HDI certifications (e.g., HDI Desktop Advanced Support Technician, HDI Support Center Analyst) are a plus.

Additional Locations:

  • Brazil

  • Brazil

  • Customer Experience Team Leader

    Há 2 dias

    São Paulo, São Paulo, Brasil Meituan Tempo inteiro

    About UsKeeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to transform food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage. Our story began in 2023 in Hong Kong, China, where we became an industry leader in under a...

  • Payments & Fraud Team Leader

    Há 3 dias

    São Paulo, São Paulo, Brasil Kaizen Gaming Tempo inteiro

    Let's start with the roleA Payments & Fraud Team Leader is responsible for leading a team of professionals focused on overseeing and analyzing transactions related to payments and detecting fraudulent activities. This role is pivotal in upholding the trustworthiness of our operations and providing excellent service to our customers. As a Payments & Fraud...

  • Payments & Fraud Team Leader

    Há 5 dias

    São Paulo, São Paulo, Brasil Kaizen Gaming Tempo inteiro

    We are Kaizen GamingKaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.We are a diverse team of more than 2.700 Kaizeners, from 40+...

  • Payments & Fraud Team Leader

    Há 3 dias

    São Paulo, São Paulo, Brasil Kaizen Gaming Tempo inteiro

    We are Kaizen GamingKaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.We are a diverse team of more than 2.700 Kaizeners, from 40+...

  • Analista de Field Service

    Há 4 horas

    São Paulo, São Paulo, Brasil 3AM IT Services Tempo inteiro

    *Field Service - Gestão de Ativos – Prestador de Serviços*Tipo de oportunidade: somente para profissionais com empresas – PJ.Modelo: Atendimento presencial à um cliente da 3AM IT.Regime De ContrataçãoPessoa JurídicaDepartamentoTecnologia da Informação

  • Team Leader . IT Assets

    Há 6 horas

    São Paulo, São Paulo, Brasil Grow Group Tempo inteiro

    TEAM LEADER . IT Assets & CyberSecurityPython . Flask . Django . EnglishRemote . Permanent . Full-Time . CLT.Requirements / Requerimentos / Requerimientos:. Experience: +2 years Team Management + Client Facing.. Skills: +5 years Python + Code Review + Code Troubleshooting + System Integration.. Português + English fluent.. Wished / Desejável /...

  • Internal Operations Team Leader

    Há 4 horas

    São Paulo, São Paulo, Brasil Awin AG Tempo inteiro

    Purpose of PositionReporting into the Head Of Internal Operations, the Internal Operations ("IntOps") Team Leader will formulate and manage a nearshore team of approx. 6 Administration Assistants, located in nearshore locations of Brazil and Poland. Internal Operations supports the effective running of the business unit by completing tasks that relate to...

  • Integration Solution Team Leader

    Há 2 dias

    São Paulo, São Paulo, Brasil Meituan Tempo inteiro

    About UsKeeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to transform food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage. Our story began in 2023 in Hong Kong, China, where we became an industry leader in under a...

  • SQA Team Leader

    2 semanas atrás

    São Paulo, São Paulo, Brasil PLAYTECH Tempo inteiro

    Company DescriptionAbout PlaytechFounded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech's proprietary technology to deliver innovative products and services to ensure a safe, engaging, and...

  • SQA Team Leader

    2 semanas atrás

    São Paulo, São Paulo, Brasil Playtech Tempo inteiro

    Company Description About PlaytechFounded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech's proprietary technology to deliver innovative products and services to ensure a safe, engaging, and...