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IT Technical Support Engineer
2 semanas atrás
Job ID
482454
Posted since
06-Nov-2025
Organization
Digital Industries
Field of work
Information Technology
Company
Siemens Industry Software Ltda.
Experience level
Experienced Professional
Job type
Full-time
Work mode
Hybrid (Remote/Office)
Employment type
Permanent
Location(s)
- Sao Caetano do Sul - Sao Paulo - Brazil
- São Paulo - Sao Paulo - Brazil
We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.
Job Description:
We are seeking a skilled L2 Support Analyst to join our IT support team. The ideal candidate will provide advanced technical support to resolve complex issues, ensuring high levels of customer satisfaction.
Key Responsibilities:
- Respond to escalated support requests from L1 support staff.
- Diagnose and troubleshoot hardware, software, and network issues.
- Collaborate with cross-functional teams to resolve incidents and implement solutions.
- Document and track issues in the ticketing system, ensuring timely resolution.
- Provide guidance and training to L1 support staff.
- Maintain knowledge base articles and contribute to documentation.
- Monitor system performance and perform regular maintenance tasks.
- Assist in the implementation of new technologies and upgrades.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 2+ years of experience in IT support or a similar role.
- Strong knowledge of operating systems, networking, and application support.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Familiarity with ticketing systems and remote support tools.
Disclaimer: Please note that, due to the current integration framework, this opportunity is currently available exclusively to employees of Altair and DISW. While there is a possibility that the position may be made available to all Siemens employees through a future external posting, this is not guaranteed. We appreciate your understanding and cooperation during this transitional period. This communication does not constitute a promise or guarantee of future employment opportunities beyond the current scope.
Why us?
Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.
A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow
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