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Sr Hospitality Supervisor
2 semanas atrás
Cummins values Diversity and Inclusion, and we are committed to welcoming professionals with the most diverse backgrounds. Therefore, we do not impose restrictions regarding age, gender identity, race, marital status, or disability.
Our culture believes in POWERING YOUR POTENTIAL . We offer global opportunities to grow your career, make your community a better place, and work alongside today's most innovative thinkers to solve the world's most complex problems. We believe in flexibility so that you can explore your passions while making an impact through meaningful work in our inclusive teams. That's what #LifeAtCummins is all about.
We are seeking a talented Sr Hospitality Supervisor to join our team in Guarulhos, SP | CBL.
In this role, you will make an impact in the following ways:
- Ensure internal customer satisfaction, as well as compliance with sanitation, safety, cleanliness, and hygiene standards.
- Ensure optimal performance in all assignments, monitoring service usage metrics and guest behavior.
- Prepare and maintain performance reports, ensuring visibility to local and global leadership.
- Lead hospitality projects from start to finish, ensuring timelines, quality, and regulatory compliance.
- Contribute to the development of the annual operating, utilities, and capital plans, ensuring expenses remain within budget.
- Define and implement action plans in case of hospitality service failures, coordinating responses, monitoring effectiveness, and reporting results.
- Support bidding and service negotiation processes in partnership with the Indirect Procurement team, providing insights on local regulations and market conditions.
- Define specific requirements for external providers, aligning them with corporate standards, legal regulations, and business needs.
- Manage and respond to government audits and inspections related to food services, ensuring accurate documentation and implementation of corrective actions.
- Coordinate initiatives to comply with the Destination Zero strategy, being responsible for defining the SUP strategy and overseeing its execution.
- Make strategic decisions aligned with corporate guidelines, in compliance with local legislation and business demands.
- Collaborate with local leadership in strategic planning sessions, ensuring visibility into the performance and contribution of the Hospitality function to the business.
Qualifications
Responsibilities
Competencies
- Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Customer focus – Building strong customer relationships and delivering customer-centric solutions.
- Develops talent – Developing people to meet both their career goals and the organization's goals.
- Directs work – Providing direction, delegating, and removing obstacles to get work done.
- Drives vision and purpose – Painting a compelling picture of the vision and strategy that motivates others to action.
- Ensures accountability – Holding self and others accountable to meet commitments.
- Optimizes work processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Situational adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations.
- Hospitality Operations – Demonstrates knowledge of security, safety and service protocols by making good and timely decisions on hospitality services to deliver a great Cummins experience.
- Hospitality Service Set Up and Execution – Champions hospitality services by hosting in professional and ad hoc spaces to deliver a great Cummins experience.
- Hospitality Tools and Technology – Supports hospitality services by using hospitality equipment and organizational information technology to deliver a great Cummins experience.
- Project Management – Establishes and maintains the balance of scope, schedule, and resources for a temporary effort ("project"). Ensures results/impact from temporary effort are fully realized as possible.
- Values differences – Recognizing the value that different perspectives and cultures bring to an organization.
Requirements
- Bachelor's degree.
- Fluent English and/or Spanish.
- Solid experience in leadership, project management, and decision-making.
- Strong experience in Facilities Management, Corporate Hospitality, or related areas.
- Knowledge of local regulations related to hospitality and food services.
Job Facilities
Organization Cummins Inc.
Role Category Hybrid
Job Type Exempt - Experienced
ReqID
Relocation Package No
