Solutions Consultant

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewNoggin is a leader in integrated resilience management technology, offering a next-generation, cloud-based platform that combines 10 essential solutions into one unified system. Our award-winning platform seamlessly integrates operational and third-party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations.
The Solution Consulting team possesses a deep knowledge of our solutions and provides customers with tailored software demonstration to address customer needs. Sitting within the Business Development function, they work closely with Product, Sales, Professional Services, Customer Success, Commercial and Compliance teams. They also assist with software implementations statements of work.
Job Description

The Solutions Consultant is an expert in Noggin's products who can match customer needs with Noggin's available solutions, to help close deals more quickly. The role requires taking an active role in understanding customer needs, developing an initial view of how the solution should be adapted to meet those needs, and determining how Noggin's products can be positioned to emphasize differentiators and advantages. Solutions Consultant acts as a subject matter expert in meetings with prospects/customers, demonstrating the products and answering questions, to ensure that Noggin understands the customers' problems and the customer understands how Noggin can solve them, and the benefits we offer.

The Solutions Consultant is also often the first point at demonstrating the Noggin products to the customer, so needs to have excellent knowledge of the Noggin products, and great presentation skills. The Solutions Consultant will often tailor the software solution before demonstrating it and answer any product or implementation questions.

The Solutions Consultant also provides commercial and compliance support by triaging these inquiries to the relevant regional teams who are the SMEs in this area, and facilitate these response to the prospect as part of pre-sales engagements.

Key Responsibilities:

• Planning and Product Knowledge: Support pre-sales strategies to achieve sales targets and maintain deep expertise in Noggin products, including customer needs, use cases, and benefits. Contribute to product development with market analysis and strategic insights while staying informed about software functionality, key features, and market relevance. Develop expertise in the technical aspects of the solution, keeping up-to-date with the product roadmap.
• Consulting, Solution Design and Demo/Presentation: Engage with customers to gather requirements, analyze needs, and design tailored solutions, including custom configurations. Deliver compelling presentations and demos that showcase Noggin's capabilities and serve as the product expert in meetings. Provide customized training and support during product trials, addressing any gaps in customer requirements through configuration, integration, or development.
• Commercial and Compliance Inquiry Management: Triage inquiries related to legal agreements, data privacy, security, and regulatory compliance to relevant functional teams. Collaborate with commercial and compliance teams to respond to commercial and compliance questions, escalating to specialized teams as needed.
• Deal Support and Pipeline Management: Contribute to proposals by clearly documenting customer needs and aligning Noggin's solutions. Support tender responses, collaborate with pre-sales teams to address non-functional questions, and accurately scope project implementations. Manage CRM data and ensure deals are qualified before investing pre-sales resources, while maintaining up-to-date documentation.
• Revenue performance: Ensure that you are contributing to closure of revenue as per the agreed performance KPIs
• Demand Generation. Support the demand generation function by providing assistance to marketing lead generation effort as required.
• Marketing Support: Work closely with Marketing and Product teams to share customer insights, refine communication strategies, and enhance value propositions. Provide timely post-event reports and conduct debriefs with internal stakeholders to optimize marketing and sales efforts.

Basic Requirements

Education and Qualifications

Bachelor's degree in business / commerce / information technology / computer science, or equivalent qualifications or experience.

Experience and Skills

Essential:

• A minimum of 5 years commercial experience in business or software analysis, with at least 2 in a senior role

• Fluent English, Portuguese and Spanish

• Demonstrated experience in requirements gathering and analysis, and pre-sales consulting and the preparation of pre-sales documents

• Demonstrated experience in analyzing the needs of prospective customers against an existing product set, and providing advice on how solutions can be delivered using those products

• Experience with ownership of the client relationship and front-line stakeholder engagement

• Experience working within project teams in a software development context

• Market or product analysis for software products

• Business development or sales experience

• Desirable to have exposure to risk, crisis, incident, or emergency management systems

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Travel Requirements10-25%
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanYes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

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