Onboarding Manager

Há 6 dias

São Paulo, São Paulo, Brasil MonetizeMore Tempo inteiro
About MonetizeMore

MonetizeMore is a global leader in ad tech, seen by 300M+ people monthly. For 16 years, we've achieved double-digit growth by blending proprietary AI technology with manual optimization techniques to empower publishers. We are a culture-centric, location-independent organization that values Integrity, Enterprising, Kaizen, and Collaboration.
MonetizeMore offers location and schedule freedom to every one of its team members. That means that you would have the lifestyle autonomy to choose to work from anywhere in the world, during the time of day you prefer. This new-age work lifestyle would enable you to engineer your ideal lifestyle. Say goodbye to endless commutes, stuffy business attire, and the arbitrary 9 to 5 work-day. Take your life back into your hands by joining the MonetizeMore team

What You'll Do

As part of our Publisher Centric Team, At M2, we focus and emphasize proactive Publisher Services. As the Onboarding Manager, your role is a critical "first impression" of our organization and our ability to support our publishing partners in reaching their goals. .

You will spearhead the onboarding process for new publishers, ensuring they are equipped with the right tech, knowledge, and confidence to succeed. You are not just setting up accounts you are orchestrating a "White Glove" experience that reduces time-to-value and sets the stage for long-term retention. You also pay attention to improving our systems and processes along the way to continuously improve our service to publishers. 

Responsibilities

1. Project Management & Implementation
  • Lead the Lifecycle: Expertly manage the publisher journey from Sales endorsement to "Live" status. You are the project manager for the publisher's first 30-90 days.
  • Technical Coordination: Collaborate with Account Executives and Solutions Engineers to troubleshoot setup concerns (Header Bidding, GAM, wrappers) and ensure optimal configuration.
  • Feature Activation: Ensure all applicable M2 Tech Features are activated at launch to maximize publisher revenue immediately (KPI: Uptake %).
2. Client-Centric Communication & Education
  • Kick-off & Strategy: Conduct kick-off calls to understand the publisher's specific business goals and align our implementation plan to meet them.
  • Ambassadorship: Act as the primary champion for M2 tools and products. Provide comprehensive walkthroughs to ensure publishers are comfortable and proficient with our platform.
  • Responsive Support: Serve as the primary point of contact for all questions during installation, providing guidance that is both technical and empathetic.
3. Performance Analysis & Handoff
  • Performance Reviews: Conduct thorough 7-day and 30-day post-live performance reviews. Use data to demonstrate value and identify early optimization wins.
  • Seamless Transition: Manage a structured handoff to the Ad Optimizer and Customer Success Manager, ensuring no momentum is lost after the initial 30-day period.
Day-today Activities

You are the external face of MonetizeMore for our newest partners. You thrive on variety and high-energy interaction—no two days (or publishers) are exactly alike.
  • External Engagement: You will constantly meet new partners, leading high-impact kickoff calls to align our tech with their specific business goals.
  • Project Command: You project manage the entire implementation lifecycle, coordinating between the publisher and our technical teams to ensure an optimal, revenue-ready setup and accelerated scale. 
  • Performance Ownership: You don't just "set it and forget it." You conduct data-driven 7-day and 30-day etc. performance reviews to prove value immediately.
  • Seamless Handoff: Once the foundation is solid, you orchestrate a smooth transfer to the account management team ensuring the relationship momentum continues uninterrupted.
How this role fits into the organization: This is a cornerstone role that is pivotal to our company's success.
  • Strategic Impact: Reporting to the Ad Ops Team Manager, you are the architect of the "First 30 Days." Since our publishers' growth is our growth, our long-term revenue goals effectively start on your desk.
  • The "Wow" Factor: You are responsible for delivering the "White Glove" experience. You set the trajectory for retention by uncovering publisher goals early and proving that MonetizeMore is a partner, not just a vendor.
  • Bridge Builder: You act as the vital link between Sales promises and long-term Operational success, ensuring that every new client enters our ecosystem with clarity, confidence, and a setup primed for revenue generation.
Who You Are

Must Haves:
  • Experience: 1+ years of experience in Programmatic sell-side advertising, Customer Onboarding, or Ad Operations.
  • Technical Knowledge: Understanding of Google Ad Manager (GAM), AdSense, Header Bidding, and Google Analytics. Experience with WordPress and debugging ad calls is a strong plus.
  • Analytical Skills: Proficiency in Excel/Google Sheets and data presentation tools. You can spot trends in numbers quickly.
  • Communication: Exceptional verbal and written communication skills. You can command a room (virtually) and manage expectations clearly.
  • Project Management: Demonstrated ability to manage multiple implementations simultaneously without dropping the ball.
Nice to Have:
  • Has worked with AdSense, Google Analytics, and GAM and has extensive knowledge of Google policies and other platforms
  • Understands coding and has a strong tech background
  • Has worked with WordPress and is knowledgeable when it comes to implementing ads and debugging ad calls
  • Bilingual - Portuguese and Spanish are an extra bonus
What We Offer
  • Competitive Salary: Our salary formula adjusts to your cost of living and experience.
  • Work remotely: Live and work wherever you like
  • Flexible working hours: You have the autonomy to set your own schedule
  • Retreats: We meet in person for company get-togethers.
  • Career growth and learning opportunities
If you think you are a good fit to join our Ad Optimization, please apply on this side bar and give specific reasons what sets you apart. We hire individuals, not robots so don't be afraid to show a little personality.

We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted virtually.

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