Senior Site Reliability Operations Engineer

At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we've been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.

Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.

By applying for this position, you're taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.

A leading Financial Services

The Site Reliability Operations (SRO) team ensures 24/7 stability of Pennymac's internal IT infrastructure and mission-critical backend systems. This role is not DevOps-focused, but is crucial in monitoring, coordinating, and restoring operations during incidents, particularly in a high-stakes, regulated environment.

The role balances incident command, technical troubleshooting, project leadership, and communication with multiple internal and external stakeholders.

• Lead incident response as Incident Commander, coordinating teams, communications, and service restoration

• Produce executive-level incident reports, run RCAs, and drive continuous improvement

• Monitor and improve observability using tools like AWS CloudWatch and New Relic, reducing alert noise and gaps

• Provide hands-on system support across Linux and Windows environments, including complex infrastructure issues

• Manage and execute deployments via Jenkins, GitLab, or similar CI/CD platforms

• Own infrastructure initiatives such as migrations, upgrades, and process improvements

• Enforce change management and risk assessment for production changes

• Maintain documentation and SOPs, acting as a key liaison between engineering teams and external vendors

• On-call rotation: 1-week rotation, subject to critical incident call-ins between 6:00 PM and 6:00 AM PT.

• 5+ years of experience in Windows and Linux environments with proven troubleshooting capabilities.

• Strong knowledge of monitoring tools like AWS CloudWatch, New Relic, Nagios, SumoLogic.

• Practical experience with CI/CD tools (Jenkins, GitLab) and backup tools (CommVault, AWS Backup).

• Strong scripting skills in PowerShell, Python, or equivalent.

• Outstanding communication skills, especially under pressure, including executive reporting.

• Experience in high-paced environments and with on-call support models.

• Autonomous and proactive attitude; capable of managing complex tasks independently.

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.

• Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.

• Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.

• Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.

• Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.

• A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.

• Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.

• Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field.

Apply now