Solutions Architect

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

From day one, you'll be part of a collaborative, global culture where your work directly influences the company's strategy and growth. As a member of the Logistics Business Unit operations team, you'll have a great opportunity to design and implement initiatives across all Brazil's market and continuously enhance customer online and offline experience thru our product and operations. The Logistic's BU helps individuals and businesses to solve their daily challenges of moving goods, making their life better everyday.

This data driven role calls for a rare combination of analytical thinking & inter-personal ability to manage operations, sales and stakeholders. 99Entrega is our last mile delivery service, using cars, motos, utilitaries, vans and small trucks. Be prepared for a hectic, fast paced and challenging environment

Being a leader at this team is a unique opportunity to help build and grow a solid business inside 99 almost from scratch, leaving your own stamp and legacy on the lives of millions of people that will be using our services frequently.

Role Responsibilities

• Lead Technical Onboarding: Partner with key clients to architect and manage their technical integration with our APIs, ensuring a seamless and efficient setup;

• Provide Expert Guidance: Act as the primary technical point of contact for clients, advising them on optimal ways to leverage our API features (e.g., shipment creation, tracking, rating, fleet matching) to achieve their specific business outcomes (e.g., cost reduction, delivery speed, reliability);

• Translate and Advocate: Decode and translate complex client requirements and workflows into clear, actionable user stories, technical specifications, and bug reports for our internal engineering teams. Conversely, you will explain technical constraints and capabilities to clients in a clear, business-relevant manner;

• Develop Integration Assets: Create and refine high-quality technical documentation, integration guides, code samples, and best practices to empower clients and improve the self-serve integration experience;

• Drive Product Insight: Synthesize client feedback, integration patterns, and common challenges into strategic insights and prioritized recommendations for the Product team to inform the API roadmap and feature development;

• Troubleshoot and Optimize: Proactively identify, diagnose, and resolve technical issues during the integration process, collaborating with engineering to find swift and effective solutions.

Role Qualifications

• Technical Expertise:

  • 5+ years of experience in a Solutions Architect, Developer Advocate, Technical Account Manager, or similar client-facing technical role, preferably within API-based platforms, B2B SaaS, logistics tech, or marketplaces;

  • Hands-on experience with RESTful APIs: you can read API docs, use tools like Postman/Curl to test endpoints, explain authentication (e.g., OAuth, API keys), and understand payload structures (JSON);

  • A solid understanding of software development: lifecycles, integration patterns, and basic networking concepts. Ability to read and understand code snippets in languages like Python, JavaScript, or Java is a strong plus.
    
    

• Client-Facing Excellence:

  • Proven ability to build trust and communicate complex technical concepts effectively with both technical developers and non-technical business stakeholders on the client side;

  • Exceptional listening, presentation, and whiteboarding skills.

• Problem-Solving & Translation Skills:

  • A demonstrated talent for deconstructing ambiguous business problems and designing elegant technical solutions;

  • The innate ability to act as a "translator," flawlessly moving between business language and technical jargon.

• Domain Knowledge (Preferred):

  • Experience in logistics, supply chain, transportation, or last-mile delivery is a significant advantage;

  • Familiarity with concepts like SLAs, ETAs, fleet management, and tracking systems.

• Cultural Fit:

  • Entrepreneurial mindset—thrives in ambiguity and pivots fast in hyper-growth settings;

  • Exceptional communication skills, bridging technical and non-technical audience;

  • Adaptability, empathy, teamwork, and a proactive approach to driving results.

  
  Education: Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.

  
  

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
 
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