
Operations Manager
1 dia atrás
About The Role
As an
Associate Program Manager
within the
Delivery LatAm Customer Support team
, you'll take ownership of strategic initiatives that aim to reduce customer defects and improve financial efficiency across our support ecosystem. You'll bridge the gap between data and execution - analyzing key friction points, prioritizing opportunities, and driving projects with measurable impact.
This role requires a strong balance of business thinking and analytical depth. You'll collaborate with cross-functional teams (Product, Ops, CommOps), lead root cause investigations, and ensure that insights translate into scalable, long-term improvements. If you're passionate about solving complex problems, influencing through data, and making a direct impact on customer outcomes, this role is for you.
What You'll Do
- Lead the analysis and execution of initiatives to reduce Defect Rate (DR) across top issue categories in the region
- Partner with CommOps, Product and Ops teams to implement scalable solutions with the focus on financial efficiency and operational impact
- Translate analytical insights into executive-ready narratives that drive decision-making at the regional level
- Connect the dots across datasets and teams to identify friction points and deliver improvements to the customer journey
- Own and communicate project timelines, risks, and results to both regional and global stakeholders
- Build and iterate prioritization frameworks and operational tools to support the team's decision-making
Basic Qualifications
- 3+ years of experience in program/project management, strategy, or analytics
- SQL capabilities and fluency in data-driven storytelling
- Demonstrated experience managing cross-functional initiatives
- Strong communication and stakeholder management skills
- Ability to prioritize in fast-paced, ambiguous environments
Preferred Qualifications
- Experience in support, marketplace operations, or customer experience
-
Manager - Relay Operations
1 semana atrás
Greater São Paulo Area, Brasil Amazon Tempo inteiro R$104.000 - R$312.000 por anoDescriptionThis role requires a strong sense of ownership to lead relay operations in Brazil. The ideal candidate should be an experienced people leader with a bias for action and the ability to manage multiple shifts, establishing effective mechanisms to monitor operations 24/7.This person will be responsible for building a reliable transportation network...
-
Operations Manager
3 semanas atrás
Sao Paulo, Brasil HSBC Tempo inteiro-Job descriptionThe Operations Manager is responsible for managing and leading the operations processing of some products and part of the team supporting them in the trade lifecycle activities which include but is not limitted to Trade Validation, Confirmation and Affirmation, Pre-matching, Settlement, Reconciliations, among others;The Operations Manager is...
-
Operations Manager
Há 3 dias
São Paulo, Brasil rsg Tempo inteiro**RSG Brasil Headhunters** **São Paulo** **Client: International BPO Company** **Position: Operations Manager** **Key skills**: - Content moderation environment work experience is a plus but not required; - Proficient in Google Suite and online collaboration tools is a plus; - Capable of building productive business relationships with...
-
Manager, Tissue Operations
3 semanas atrás
São Paulo, Brasil Skills Alliance Enterprise Tempo inteiro*Apheresis/Tissue Operations Manager: Part Time 1 Yr Contract Remote with Travel*Must be fluent in English and PortugueseOur client is a clinical-stage biopharmaceutical company developing next-generation, programmed T cell therapies for the treatment of cancer. Using a broad suite of proprietary and modular T cell programming technologies.Role SummaryThe...
-
Sales Operations Manager
Há 5 dias
São Paulo, Brasil Cognizant Tempo inteiroJoin to apply for the Sales Operations Manager role at Cognizant A Sales Operations Manager is a senior executive leader with ultimate oversight of the operation. This role is for a highly self-motivated individual who is driven to achieve results and grow a large organization. You\'ll thrive in a constantly changing and fast-paced environment, dealing with...
-
ICQA Operations Manager
Há 21 horas
Greater Recife, Brasil Amazon Tempo inteiro R$60.000 - R$120.000 por anoDescriptionThis position will be based in Recife region.This specific Area Manager position has complete responsibility for overall Inventory Control and Quality Assurance.Key job responsibilitiesResponsibilitiesMeasurement of quality & inventory transaction integrity accuracy while providing feedback to the operations.Review & analysis of customer defect...
-
Messaging Operations Manager
1 semana atrás
São Paulo, Brasil Insider. Tempo inteiroJoin to apply for the Messaging Operations Manager role at Insider. 1 day ago Be among the first 25 applicants Join to apply for the Messaging Operations Manager role at Insider. Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.About UsWe are Insider, a B2B SaaS company that...
-
Supply Chain Operations Manager
4 semanas atrás
São Paulo, SP, Brasil beBeeOperations Tempo inteiroJob Overview As a Supply Chain Operations Manager, you will oversee logistics operations to ensure timely and cost-efficient parcel distribution through partner carriers. This includes monitoring daily operations, investigating anomalies, and implementing corrective actions to maintain service excellence.
-
Strategy & Operations Manager
4 semanas atrás
São Paulo, Brasil Avra Tempo inteiroJoin to apply for the Strategy & Operations Manager role at Avra Join to apply for the Strategy & Operations Manager role at Avra Get AI-powered advice on this job and more exclusive features. About Avra Avra is a deep tech platform powered by foundational AI that translates the complexity of SMBs (Small and Medium Businesses) into strategic decisions...
-
Operations Manager
4 semanas atrás
São Paulo, Brasil Evolution Tempo inteiro**Company Description**We proudly stand as a premier developer and provider of innovative products and services tailored for the entertainment sector. With a workforce boasting over 21,000 talented individuals spread across more than 40 global markets, we thrive in areas of product innovation, software development, IT solutions, and comprehensive business...