Business Process Consultant

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role: 

We are seeking a Principal Business Process Consultant BPC with proven experience in ServiceNow implementations, strong technical understanding of the platform, and the ability to connect business processes with scalable technical solutions.

This professional will be responsible for leading complex ServiceNow projects across multiple product lines, with a strong focus on Core Platform configuration and integrations.

• The role requires a balance of functional consulting expertise and hands on configuration capabilities.
• Key responsibilities include Leading client workshops to gather business requirements and translate them into functional and technical specifications
• Performing hands on ServiceNow configuration including setup of core platform capabilities OOTB, data models, workflows, and integrations
• Designing and validating complex integration architectures using IntegrationHub, REST, SOAP, JDBC and other connectors
• Building and presenting demos and proof of concepts POCs to showcase solutions to customers Conducting basic platform setup activities such as roles, ACLs, foundational data, CMDB and CSDM alignment, LDAP, SSO, and Streaming Connect
• Designing feasible technical solutions in alignment with customer needs and best practices, ensuring scalability and maintainability
• Leveraging ServiceNow AI Native features to build and manage requirements, prototypes, and smart workflows Acting as a trusted advisor across multiple ServiceNow solutions including ITSM, ITOM, SPM, ITAM, SecOps, CSM, FSM, and AppEngine

The ideal candidate is a seasoned consultant who combines proven BPC experience with the ability to guide technical discussions, support delivery teams, and ensure customer success.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven experience as a Business Process Consultant BPC in ServiceNow projects
• Strong track record of successful ServiceNow implementations across multiple modules
• Hands on experience with core platform skills including IntegrationHub and complex integrations REST SOAP JDBC JavaScript scripting and Flow Designer Business Rules ACLs Roles Foundational Data CMDB and CSDM LDAP and SSO setup Streaming Connect and ERP Canvas Knowledge Management KB and Contract Management
• Ability to configure OOTB ServiceNow capabilities and perform basic setup and validation
• Experience building and delivering demos and proof of concepts POCs
• Strong understanding of technical design for complex integrations Advanced English and
• Advanced English and Spanish skills

Nice to Have

• ServiceNow Certified System Administrator CSA At least two CIS certifications preferred for example ITSM ITOM SPM SecOps CSM FSM
• Experience across multiple ServiceNow products ITSM ITOM SPM ITAM SecOps CSM FSM AppEngine
• Experience designing solutions that combine functional consulting and technical configuration

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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