Vice President of Customer Success

Company Description

Capital One Financial Corporation, headquartered in McLean, Virginia, is a publicly listed leading financial institution with approximately $470 billion in assets and over 100 million customers. The bank offers a diverse range of products and services including credit cards, consumer & retail banking, auto loans, commercial banking, and digital & fintech services. Known for its data-driven and technology-driven approach, Capital One is a leader in the U.S. credit card market and provides innovative retail experiences through its Capital One Cafés.

Role Description

This is a full-time on-site role located in Bacabal, MA for a Vice President of Customer Success. The Vice President of Customer Success will oversee the development and implementation of strategic plans to enhance customer satisfaction and retention. Daily tasks include managing customer accounts, leading sales initiatives, and ensuring a superior customer experience. The role requires close collaboration with cross-functional teams to drive customer success and achieve organizational goals.

Qualifications

• Customer Satisfaction and Customer Retention skills
• Account Management and Sales experience
• Customer Experience expertise
• Excellent leadership and team management abilities
• Strong analytical and problem-solving skills
• Bachelor's degree in Business Administration, Marketing, or related field; Master's degree preferred
• Proven track record of achieving customer success and sales targets