End User Quality Hub Analyst

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep-all in one simple subscription. Headquartered in NYC with team members in 11 countries, we're on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you'll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing

THE OPPORTUNITY

We are hiring an End User Quality Hub Analyst to our Business Transformation - End User Quality Hub team in São Paulo, Brazil 

Our team is focused on being a core engine for data-driven improvements across our operations team and our company. We are dedicated to conducting detailed, high-quality analysis that translates raw data into strategic insights. Your work will directly enable data-led decisions, driving improvements in KPIs and OKRs, and resulting in tangible process optimization across the organization.

YOUR IMPACT

Drive KPI/OKR Improvement: By applying a meticulous focus on detail to large datasets, you will identify key performance drivers, root causes, and hidden opportunities that directly influence the improvement of our defined KPIs and OKRs.Optimize the User Experience (UX): You will conduct in-depth analysis of the end-to-end user journey (e.g., onboarding, feature adoption, churn points), using data to pinpoint friction points and key drop-off reasons, and proactively recommend concrete, data-backed improvements.Elevate Decision-Making: You'll transform analytical findings into clear, engaging presentations for broader audiences, ensuring strategic insights are understood and acted upon by stakeholders from different levels of our organization.Translate and Recommend: You'll bridge the gap between technical data and business strategy, ensuring every analysis culminates in a clear, prioritized set of actionable recommendations designed to achieve measurable results.Collaborate and Implement: You'll partner with operational teams, product owners, and senior leadership to ensure your insights and recommendations are successfully implemented and their impact is continually measured.Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

A Performance-Focused Analyst: You are passionate about using data not just to report what happened, but to drive measurable improvement in business performance, with a relentless focus on improving KPIs and OKRs.Proficient in English: You have good to excellent written and verbal communication skills in English.Obsessed with Detail: You possess a strong analytical mindset and exceptional attention to detail, ensuring data integrity and the accuracy of all findings and recommendations.Advanced Excel knowledge. SQL knowledge is a plus.A User Journey Detective: You have proven experience in analyzing, mapping, and dissecting end-to-end user journeys and related business processes to identify drivers of inefficiency and opportunities for improvement.A Proactive Collaborator: You are comfortable and succeed in a dynamic, fast-paced environment and can effectively partner with cross-functional teams to implement and track the results of your recommendations.An expert Storyteller and Presenter: You are highly skilled in synthesizing complex analysis into concise, compelling narratives and can create and deliver high-impact presentations to different audiences.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience analyzing large data sets and synthesizing insights into actionable recommendations to improve performance metrics and advanced English are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. 

Our flexible benefits program allows you to customize some of the benefits, according to your needs

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content. 

HEALTHCARE: Health, dental, and life insurance. 

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office. 

FLEXIBLE SCHEDULE: Flexibility for us isn't just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It's important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.  

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You'll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. 

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. 

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos. 

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