Supply Chain Specialist

This role is pivotal in ensuring our supplier network exceeds service level agreements, drives innovation, and partners with Cartus to navigate successful relocations. The ideal candidate will evaluate supplier service, identify and track performance trends, and implement continuous improvement strategies.
This role will work closely with internal departments to understand and address their needs, communicate effectively with suppliers, and facilitate regular meetings to discuss performance and future planning.

While this role is remote there is a requirement to come into Cartus' Avenida Paulista office 2x a month

Your Role & Accountabilities:

• Focus on international supplier management within the designated region.
• Investigate and resolve supplier performance issues, adhering to escalation procedures and ISO 9001 quality standards.
• Collaborate with Supply Chain Network Manager to recruit, train, and manage designated supplier network.
• Track and report supplier and operational escalations daily through internal systems.
• Provide regular updates on service and best practices to designated supplier networks.
• Support reporting requirements by analyzing and tracking service defects to identify trends.
• Organize and participate in supplier review meetings.
• Participate or conduct monthly/quarterly dashboard calls with suppliers and communicate issues.
• Facilitate internal and external training sessions.

• Arrange and facilitate new hire training

• Maintain documentation of Supply Chain Management processes.
• Attend internal operational and senior meetings as needed.
• Engage with operational teams through virtual meetings, representing Supply Chain.
• Support supplier pricing requests and new business pricing.
• Handle ad hoc reporting requests and system troubleshooting.
• Conduct regular audits of supplier platforms.
• Resolve supplier invoicing issues.
• Participate in project work aligned with Supply Chain Management strategy.
• Creating supplier profile and work initiation in internal systems
• Work with supplier network, Supply Chain Management and client services to bring resolution to service and invoice escalations.

How You Succeed:

Our winning behaviors represent how we succeed and what we believe in, they shape our culture and enable our employees and business to continuously thrive.  Always aspire to role model these. 

• Obsess about Growth: Focus every day on making a big impact and accelerating growth
• Relentlessly Focus on Talent: Be the reason we attract and keep phenomenal people
• Always Find a Better Way: Explore and embrace what is possible
• Achieve Exceptional Results: Take decisive action and deliver on your commitments

Who You Are:

• Highly organised and self-motivated
• Customer focused
• Excellent interpersonal skills with the ability to communicate and influence clearly and effectively 
• Ability to use own initiative
• Strong presentation and negotiation skills
• Results orientated
• Sound judgement and decision-making skills
• Team player with proven partnering skills 
• Cultural sensitivity

Experience You Need:

• Demonstrating winning behaviors 
• Ability to manage complex and multi-supplier relationships 
• Ability to support manager with team requirement and/or supplier management 
• Prior vendor/supplier management experience desirable
• Procurement background an advantage
• Preferably some previous experience in relocation management
• Availability to travel occasionally
• Proficient in MS Word, Excel and PowerPoint

About Cartus: 

Cartus, founded in 1955, is a leading provider of global relocation solutions. We offer a comprehensive range of services, including logistical support, international assignment compensation, intercultural and language training, and consulting solutions. Our mission is to help relocating employees and their families find their way to new homes, new communities, and new experiences. We are headquartered in Danbury, Connecticut, with additional offices worldwide. Cartus is committed to innovation, adapting to market dynamics, and maintaining a strong, stable foundation to execute our bold vision of being a tech-enabled service company. We prioritize diversity, equity, inclusion, and belonging, which strengthens our teams and fuels our success.

About Anywhere: 

Anywhere is leading the world on a better journey home, helping people make moves that matter. Our purpose is to empower everyone's next move, whether for career, business, or home. We move with integrity, heart, and as one team, always striving for growth, finding better ways, focusing on talent, and achieving exceptional results. As part of the Anywhere family, Cartus benefits from best-in-class brokers, agents, and real estate thought leaders, ensuring we deliver superior service to our clients and relocating employees.